Chad Good

Experience

• 

  Alaska Native Tribal Health Consortium (ANTHC)

  Feb 2001 - Sept 2006

  Assistant Director

  • Played a pivotal role in orchestrating the training of an impressive cohort of 100+ management and staff members during the Siemens MS-4 and Signature implementation, ensuring a seamless transition to new systems.• Assumed a leadership role as co-chair of a multi-disciplinary committee, spearheading an in-depth assessment of software implementations' impact on workflow and the organizational revenue cycle, driving strategic insights and transformative changes.• Diligently executed continuous quality assurance and improvement initiatives within the department, tirelessly working to achieve customer service excellence in perfect alignment with the ANMC mission statement, setting the gold standard for service quality. Show less

• 

  ManagementPlus

  Oct 2005 - Mar 2009

  Implementation Consultant

  • Pioneered the creation of the company's EHR product user guide, delivering a comprehensive resource within the first six months of joining, setting a rapid pace for impactful contributions.• Innovatively crafted brand-new templates tailored for EHR Ophthalmology Visits, enhancing the precision and efficiency of patient care.• Expertly orchestrated the collection of critical data and requirements from clinicians and support staff, fueling EHR design and optimization efforts that streamlined workflow and rigorously tested programs for error-free operation.• Provided invaluable consultation to clients, sharing insights into best practice procedures and workflow enhancements, fostering collaborative relationships and mutual success.• Collaborated closely with clients in the collaborative design of EMR visits and form templates, custom-tailoring solutions to meet unique needs.• Championed the knowledge transfer process through engaging web-based training sessions, equipping physicians and staff with the skills and expertise needed for proficient EMR and design tool utilization.• Demonstrated outstanding sales acumen by initiating and successfully closing sales transactions for software modules, contributing significantly to the company's growth and success. Show less

• 

  HealthTronics, Inc.

  Mar 2009 - Nov 2015

  Project Manager

  • Achieved an impressive 100% client attestation rate for 2013 Meaningful Use, showcasing a relentless commitment to delivering tangible results.• Demonstrated a robust working knowledge of both software development and infrastructure project lifecycles (SDLC), underpinning a holistic approach to project management.• Conducted on-site visits to client sites, meticulously observing practice processes to gain profound insights into operational dynamics.• Assumed a hands-on role in delivering comprehensive on-site Go-Live support, effectively triaging and resolving issues, and providing lucid explanations for complex problems, ensuring a seamless transition to new systems.• Proactively visited client sites to meticulously assess practice processes and deliver tailored training, empowering clients with the knowledge and skills needed for success. Show less

• 

  Phreesia

  Dec 2015 - Feb 2017

  Implementation Consultant

  • Deliver comprehensive physician and staff training on cutting-edge applications, meticulously crafting engaging classroom and online resources for seamless learning experiences.• Champion the optimization of clinical workflows in close collaboration with Physicians and Administrators, driving enhancements that boost operational efficiencies, elevate patient throughput, and maximize ROI.• Provide expert consultation to clients, offering invaluable insights into best practice procedures that catalyze transformative outcomes.• Assume the pivotal role of the exclusive liaison bridging client aspirations and the dynamic development team, ensuring seamless communication and project alignment.• Excellently orchestrate the coordination of all device and software interface projects within the implementation, overseeing the intricate web of interconnected components with precision and finesse. Show less

• 

  Tyler Technologies

  Feb 2017 - Jan 2022

  Project Manager

  • Evidenced a remarkable track record with numerous Referenceable Clients, showcasing a history of client satisfaction and successful partnerships.• Led a high-impact team of three Implementation Consultants, surpassing the departmental average of two, to deliver exceptional results.• Spearheaded a high-performing team that consistently achieved monthly billing at an extraordinary 120%, outshining the departmental norm of 105%.• Skillfully managed an average of nine simultaneous projects, setting a new standard well above the department's five-project average.• Demonstrated a consistent achievement in meeting and exceeding billing quotas for the past 12 months, ensuring sustained financial success.• Acted as a dedicated client liaison and advocate, adeptly conveying client feedback to Tyler representatives and swiftly resolving issues to maintain client satisfaction.• Pioneered the management of multiple projects, ensuring the seamless delivery of client software and services.• Collaborated seamlessly with cross-functional teams to proactively address and resolve client issues and concerns, driving enhancements tailored to meet client needs.• Showcased expertise in system and business workflow analysis and design, enabling effective solutions for clients.• Evaluated clients' workflows, documents, and procedures for implementation and customized training, tailoring application templates to precisely match clients' unique requirements.• Effectively juggled multiple software implementation projects concurrently, ensuring efficient and successful outcomes. Show less

• 

  Aptean Equipment ERP

  Jan 2022 - Dec 2023

  Sr. Project Manager

  • Successfully orchestrate an impressive portfolio of 11 simultaneous large-scale ERP Projects, surpassing the department's standard of six projects.• Demonstrate mastery in deciphering the intricacies of extensive ERP programs, providing invaluable guidance to our development teams.• Skillfully negotiate scope, schedule, and financial agreements with external IT and business partners, ensuring project alignment.• Champion the alignment of common objectives across diverse teams while pioneering essential metrics and reporting mechanisms to meticulously monitor team performance.• Expertly oversee and synchronize critical milestones across multifaceted teams, ensuring seamless project progression.• Spearhead and empower the team through the triumphant completion of every project phase, fostering a culture of achievement.• Effectively manage the end-to-end lifecycle of Custom Development requirements, from submission and tracking to successful execution. Show less

• 

  Doppio Group

  Dec 2023 - now

  Sr. Project Manager

  • Apply the firm’s knowledge, methods and tools to lead Infor M3 single tenant to multi-tenant migration project for global aerospace MRO and distribution company.• Further develop agile migration project methodology to increase speed and quality of delivery.• Improve training, release notes, and client documentation throughout the project lifecycle.