Raluca Chifan

Experience

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  GENPACT

  Jun 2011 - Jun 2018

  Coordinating teams delivering Finance and Accounting, Procurement Operations and Helpdesk processes for a global insurance customer on 3 European markets.People: interviewing and selection, development, coaching, performance management. Client: maintaining close working relationships, acting as first point of contact & process expert, presenting performance indicators, proposing improvement opportunities.Process: design & run reports, identify and implement process optimisation and improvement initiatives, drive standardisation, share best practices. Show less Leading a team of 20 direct reports transitioning warranty claims operations for a major Hi Tech corporation, covering 8 European regions and 6 languages.Tasked with team selection, training, performance management, coaching and people development, acting as first point of contact & process expert for customer escalations, driving improvement and standardization across subsidiaries.Key player during process transition, SME for scope analysis, solution identification, knowledge transfer, tool implementations and reporting framework creation. Show less P2P SME supporting a team of 30 employee split across 6 regions and 4 languages.Creating and presenting periodical and on demand key performance indicators reports, monitoring process health and team performance.Coordinating process improvement initiatives, implementing standardization and optimization initiatives across regions .Measuring team productivity and process effectiveness and identifying new and improved ways of working, promoting cross training and best practice sharing within the European teams.Single point of contact for managing contract changes and requests for new services.Managing relationships with 3rd party suppliers, such as scan centers and technical support teams. Show less Senior Accountant for a Fortune 500 global insurer, covering the Austrian market.Main responsibilities:Processing accounting documents in SAP in line with the existing requirements and within expected timelines.Creating and updating guidelines, documenting procedures and educating business users.Maintaining communication with suppliers and stakeholders.Building a strong working relationship with stakeholders by offering support and guidance on the accounts payable process.Closely working together with the management team and support functions in order to implement process optimisation and improvement initiatives. Show less

  • Procure to Pay Manager

    Feb 2017 - Jun 2018

  • Warranty Claims Manager

    Mar 2016 - Jan 2017

  • Procure to Pay Subject Matter Expert

    Jul 2014 - Mar 2016

  • Senior Accounts Payable Specialist

    Mar 2013 - Dec 2014

  • Accounts Payable Specialist

    Jun 2011 - Feb 2013
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  Tradeshift

  Jul 2018 - now

  Providing the frameworks, data and insights that support decision making and operational practices within the global Product & Engineering organization.Responsible for the product release process, continuous improvement of SDLC practices, organizational and cultural change initiatives, product communications, technical writing and management of strategic and ad-hoc projects.Managing cross-functional projects, programs and ad-hoc initiatives aimed at optimizing processes and achieving operational excellence in Product and Engineering. Working with cross-functional teams, including product, engineering, QA, Business Operations, Finance, HR and IT to ensure alignment and smooth execution of our project goals.Managing a portfolio of applications (Jira, Confluence, Pluralsight & others) as well as 3rd party engagements, ensuring smooth operations and continuous improvement, as well as cost management and vendor relationship management.Implementing cultural change initiatives to promote knowledge sharing, learning and development in the engineering community: mentorship, growth framework, team health check and peer feedback. Managing Tradeshift's software release management process from planning to general availability,implementing practices and improvements in product and engineering processes associated with release & SDLC. Show less

  • Product Manager

    Jun 2023 - now

  • Project Manager - Product & Engineering Practices

    Jul 2018 - May 2023