Matthew Goecks

Experience

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  US Army

  Oct 2002 - Aug 2012

  Provided technical leadership and IT management as a Systems Administrator and Information Security Manager, overseeing 350+ systems and users in a high-security military environment. Managed multi-tier help desk operations, troubleshooting complex technical issues, escalating critical problems, and ensuring compliance with security protocols.Key Responsibilities:Administered Active Directory, user accounts, and system configurations.Managed classified and unclassified DoD networks, ensuring information assurance and cybersecurity compliance.Developed and delivered IT training programs for new users on operating systems, VoIP, mobile devices, and security best practices.Oversaw $3M+ worth of commercial and military IT equipment, maintaining zero loss over a five-year tenure.Led and mentored a team of up to 5 direct personnel and 3 temporary staff, ensuring operational efficiency.Configured and maintained VPNs, VoIP systems, SharePoint, and Video Teleconferencing (VTC) systems.Managed software and hardware procurement, ensuring seamless integration and operational readiness.Key Competencies & Technical Skills:Network & System Administration (Active Directory, Windows XP/7/8, Imaging, Migration)Cybersecurity & Information Assurance (DoD Networks, Security+, Network+, CERTS)Technical Training & Documentation (User Education, Briefings, Course Development)Help Desk & Troubleshooting (Remedy 7.1, Multi-Tier Support, Issue Escalation)IT Infrastructure & Equipment Management ($3M+ Asset Oversight, Configuration, Maintenance)Collaboration & Leadership (Team Mentoring, Project Management, Strategic Planning)Highly skilled in IT service management, cybersecurity, and network administration, with a proven track record of seamless operations and zero-loss asset management in a demanding military environment. Show less Led and supported teams in installation, operation, and troubleshooting of antenna arrays (10-30 meters) and radio transmission systems across diverse environments. Served as a Subject Matter Expert (SME) and technical advisor to command, collaborating with Corps and Division-level elements to ensure continuous system operations and rapid adaptation to schedule changes.Key Responsibilities:Managed and maintained transmission systems, ensuring minimal network downtime and peak performance.Developed strategic solutions for equipment malfunctions and outages, ensuring rapid resolution and system efficiency.Scheduled routine maintenance, voice/data rerouting, and network optimization to ensure uninterrupted communications.Planning & Training ManagerOversaw daily, weekly, and monthly training schedules for company personnel, ensuring compliance with mission readiness and progression requirements.Implemented weekly briefings to track personnel development and training milestones.Managed and accounted for over $1 million in critical equipment with zero loss.Assigned and monitored training, duties, and responsibilities for new and outgoing personnel.Information Systems ManagerManaged network and VoIP support for Division-level assets, ensuring seamless communication in critical operations.Supervised KU-band satellite transmission site installations across multiple locations, optimizing connectivity and performance.Led communications training programs, ensuring certification and technical readiness for the Company.Provided network administration, VoIP support, and system troubleshooting to maintain mission-critical operations.Key Competencies & Skills:Network & VoIP Support (Routers, Switches, KU-band Satellites)Operational Planning & Frequency ManagementTroubleshooting & System MaintenanceMentoring, Training & LeadershipEquipment Management & Accountability ($1M+ in assets)Office Administration & Strategic MeetingsFootprint Analysis Mapping Show less

  • Manager of Information Technology Systems

    Aug 2008 - Aug 2012

  • Transmissions Systems Manager/ Planning and Training Manager/ Information Systems Manager

    Oct 2002 - Sept 2008
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  Armed Services Group ASG

  Mar 2009 - Jan 2018

  Senior Consultant

  Former President of the Armed Services Group (ASG), now serving as an advisor, providing strategic guidance and operational support for day-to-day activities. ASG is a dedicated group of volunteers—primarily Veterans, active-duty and reserve military members, their families, and supporters of the Armed Forces—committed to giving back to service members.ASG actively supports soldiers and staff assigned to the JBLM Warrior Transition Battalion and Fisher Houses of the Puget Sound area. The organization strengthens military and veteran community relations by fostering a strong connection between the Emerald City Supporters (ECS) and Seattle Sounders FC. Through outreach, events, and advocacy, ASG ensures a welcoming, inclusive, and respectful environment where military service is honored and celebrated within the soccer supporter culture.Key Competencies:Volunteer LeadershipMentoring & AdvocacyBrand Development & PromotionGraphic Design & MultimediaPartnership ExpansionCommunity OutreachEvent Planning & Coordination Show less

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  DealWithIT

  Sept 2012 - Jan 2015

  IT Design and Network Systems Implementation

  Design and implement scalable IT network and workplace solutions tailored to client needs, considering factors such as location, growth potential, ease of use, user support, and resource availability. Develop clear, easy-to-understand documentation outlining solutions and service options at multiple levels and price points.Key Responsibilities:Assess client IT environments and recommend customized network and system solutions.Collaborate with IT suppliers and contractors to ensure seamless upgrades and deployments.Provide technical consulting and troubleshooting to optimize system performance.Oversee billing, contracting, and financial considerations to align IT services with business objectives.Deliver remote and on-site support, ensuring smooth operation of LAN/WAN, VoIP, and enterprise systems.Key Competencies:Networking & Systems AdministrationCustomer Service & SupportIT Contracting & Vendor ManagementFinancial Oversight & BillingTroubleshooting & Technical DocumentationRemote & On-Site IT SupportVoIP, LAN/WAN, & PC Systems Show less

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  Bonney Lake HS Robotics Team

  Nov 2013 - Jul 2017

  Mentor Coach

  Assist in training high school students in the fundamentals of engineering and robotics, providing mentorship in project design, development, and execution for the annual FIRST Robotics Challenge. Guide students through the entire process, from concept to competition, within a strict six-week timeline.Key Responsibilities:Mentor students in engineering principles, problem-solving, and project management.Supervise and assist in the design, construction, and troubleshooting of a fully functional competition-ready robot.Promote "Gracious Professionalism", fostering teamwork, leadership, and a collaborative mindset.Provide hands-on training in the proper use and maintenance of tools and equipment.Encourage critical thinking, time management, and creative problem-solving.Support students in team promotion, fundraising efforts, and community outreach.By participating in the FIRST Robotics Challenge, students gain valuable exposure to STEM education while developing essential skills in teamwork, innovation, and perseverance.🔹 More about the FIRST Organization: www.usfirst.orgKey Competencies:Mentoring & AdvisingEducation & TrainingProblem Solving & Critical ThinkingPower Tools & Crafting (safety focused)Robotics Design & GraphicsEvent Coordination & PlanningCommunication & Community Outreach Show less

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  Dataworks Consulting, Inc.

  Jul 2015 - Dec 2017

  IT Engineer

  Provided Tier 1 and Tier 2 Help Desk support in a fast-paced managed service provider (MSP) environment, ensuring efficient resolution of client technical issues. Managed ticketing and dispatch systems, proactively following up on outstanding issues to maintain a high standard of customer service.Key Responsibilities:Administered Active Directory, including new user creation and account management.Performed initial configuration of client-specific software and hardware deployments.Conducted system imaging and cloning for efficient workstation provisioning.Authored How-To documentation for end users and internal staff to streamline troubleshooting and operations.Provided on-site network troubleshooting, system asset maintenance, and repair of all network components.Technical Expertise:Operating Systems: Windows Vista, 7, 8, 8.1, 10 & Windows Server 2003-2016Software & Productivity Suites: Microsoft Office, Visio, and Office 365Network Administration: Ethernet, TCP/IP, VPN, firewall, switch, and server setup/maintenanceVirtualization: VMware setup, creation, and maintenanceSecurity Solutions: Vipre, Symantec, Webroot, McAfeeHardware Support: PC hardware, printers, scanners, peripherals, and mobile devicesClient Training & Documentation: Technical communication and user training on daily operationsAdept at troubleshooting complex IT issues, providing high-quality technical support, and effectively communicating solutions to users of varying technical expertise. Show less

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  Booking.com

  Dec 2017 - now

  IT Support Technician

  Provide end-user technical support to ensure seamless operations and an optimal user experience within a fast-paced, global environment. Diagnose and troubleshoot a wide range of technical issues, including network connectivity, hardware/software configurations, and system performance.Leverage extensive experience in information systems management and network administration to implement effective solutions, minimize downtime, and enhance system efficiency. Utilize strong analytical and problem-solving skills to quickly assess challenges and deliver timely resolutions.Collaborate with cross-functional teams to support technology-driven initiatives and process improvements. Maintain and document troubleshooting procedures, technical manuals, and best practices to streamline IT support operations.Dedicated to delivering high-quality technical assistance while continuously expanding expertise in emerging technologies and industry best practices. Show less