Tirso Tonche

Experience

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  Student Leadership Council, Phoenix College

  Jun 2014 - May 2015

  Special Event Manager

  My responsibilities included planning out school sponsored events, organizing the themes, and making sure we had coverage for the full event.Making sure the event the way it was suppose too. And to make sure it get's done right the first time.

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  Phoenix College

  Nov 2014 - Jul 2015

  Front Desk Assistant

  Duties and Responsibilities:1. Attend one Maricopa Community Colleges District Board Meeting each year as directed by the leaders of Student life and leadership.2. Spend at least 4 hours working on official SLC business and assisting other executives in official SLC business.3. As Special Event Manager, have responsibility for planning and facilitating activities in a designated area of interest determined at the time of selection, including but not limited to public Relations/recruitment, Community Service, or School Spirit.4. Other duties may be delegated with written and/or verbal approval of the SLC Advisor(s). Show less

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  FLBA Phi Beta Lambda

  Jun 2015 - May 2017

  Executive Vice President

  In the absence of the President, preside over State Executive Council meetings, State Officer Meetings, or other business meetings of PBL Arizona;Assist the President in the performance of his or her duties, Keep accurate minutes of all state meetings, including State Officers’ meetings and State Executive Council meetings,Assist the other State Officers in the accomplishment of goals outlined in the Program of Work; andPerform other duties necessary to promote the development of PBL at the local, state, and national level, as approved by the PBL Officer Liaison and PBL State Director. Show less

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  CheapCaribbean.com

  Sept 2016 - Sept 2020

  Provide frontline support agents with the resources and tools necessary to complete their tasks in assisting direct consumers and or other travel agents.Duties also extended to providing a role of acting supervisor during escalated situations with either direct consumers or travel agents. Continuing to provide support for Legacy booking system Hermes. Ongoing support for RezAgent booking platform. Skilled in Flight system Sabre, using two different pseudo cities. Working with little to no supervision and being able to make, approve, and authorize losses as needed. Other duties as needed by Agent Assist Supervisors or managers. Show less • Responsible for changes/cancellations, transfers, and insurance. Resort changes, rescheduling/changing dates, changes in their air, charter and scheduled flights. Working with Bulk and Published airfare. • Following company terms and conditions and using Mission Vision Values.• Sent, received organized emails using Outlook 360, following up with clients before they arrive in the destination, working with services to maintain a high level of professionalism.• Working with travel credits, making name changes, and assisting with passenger swaps.• Collect payments and follow client privacy throughout the phone call. Show less

  • Agent Assist

    Nov 2019 - Sept 2020

  • Front Line Services -Tier 1

    Jan 2017 - Nov 2019

  • Reservations Services, RA

    Sept 2016 - Jan 2017
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  Fbla-pbl arizona

  Jun 2018 - May 2019

  State President
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  Arizona Collegiate FBLA

  Jun 2020 - Jun 2024

  FBLA-PBL State Officer Liason
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  Fairytale Brownies

  Mar 2021 - Dec 2023

  Worked with limited supervision and oversight as the custom order manager, maintaining and printing daily orders and future orders using an 1800s15 UV printers and a 1924MVD UV printers.Working directly with the customer service team when client artwork was not up to standard.Lifted boxes up to 50 pounds.Supervised and worked with seasonal staff in assisting and prioritizing orders based on ship dates. Organized and maintained inventory along with rejected bands and followed safety guides and manuals when it came to working with printers. Oversaw invoices and kept accurate records of all inventories of specialized equipment for printer maintenance. Show less Sent, received, and organized emails using Outlook 360, following up with clients before during, and after brownies arrived at their destination. Maintained and organized address information using ShipEx to communicate between buyers and UPS.Collected payments over the phone while maintaining client privacy.Working in both sales and services sell, maintain, and problem-solve issues with the product.Assist with client de-escalations when necessary.Participated and helped lead marketing and sales meetings to improve client experience with the brand.Act as Company Safety Coordinator following OSHA guidelines, and keeping with company safety. Show less

  • Custom Order Manager - Shipping Department

    May 2023 - Dec 2023

  • Customer Service Representative

    Mar 2021 - May 2023
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  Sterling Transportation

  Apr 2024 - now

  Executive Assistant
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  AZ FBLA Collegiate

  May 2024 - now

  FBLA Collegiate Interim State Advisor