Steven Johnson

Experience

• 

  TCH Industries

  Jan 2005 - Jan 2009

  Hose Technician

  Assembling various hydraulic hose assemblies per customer requirementsInventoryShipping and Receiving

• 

  PartsSource Inc.

  Aug 2009 - Mar 2014

  PartsSource is a technology company that provides medical parts procurement and lifecycle management solutions to the healthcare industry. - Increased site traffic by 20% over last year through use of SAS reporting and Google™ Analytics to focus follow up and training efforts- Managed concurrent projects- Primarily responsible for analyzing customer’s processes, and configuring our application ePartsFinder to streamline the process, reducing data entry and increasing employee productivity- Coordinated cross-departmental resources to ensure customer’s expectations were met- Recruited and trained internal resources for on-site customer facing training and deployment of our technology solutions- Built the eCommerce Implementation and Support Department which included recruiting internal and external staff, as well as training and on-boarding new hires-- Worked with DBA to create automated reports to update Executive sponsors on status of all active projects-- Implemented process to monitor, track and resolve customer support tickets-- Created weekly “Tech Crunch” videos for internal training for ePartsFinder- Responsible for recruiting staff and training both internal and external Users, both in person and remotely- Worked with partner companies such as FourRiver Software and Phoenix Data, to improve integration functionality for health care providers-- Gathered requirements from customers and created SOWs to define and deliver product modifications -- Documented requirements for internal development and worked with QA to define case scenarios to ensure product meets requirements and functionality Show less My role was to manage the accounts with in my territory, identifying customer needs and delivering solutions that helped the customer deliver high quality care.-Make out-bound calls to your assigned customers.-Always provide customers with timely, courteous service.-Build and maintain relationships with customers by learning key contacts, asking for the order, following up on purchases and addressing any customer service issues.-Maintain a rapport with assigned customer accounts to identify and address issues, concerns and additional revenue opportunities. Show less

  • Implementation Manager

    Apr 2012 - Mar 2014

  • Account Manager

    Aug 2009 - Apr 2012
• 

  Oracle

  Mar 2014 - Mar 2016

  Oracle America provides hardware and software solutions for all facets of the IT industry. Our fully comprehensive solutions range from servers, databases, and middleware to eCommerce, Point of Service, and Cloud SaS solutions.My role is to manage the overall implementation of our Retail Point of Service software, xStore. I work with clients to define Statements of Work and coordinate both internal and external resources to ensure all custom configurations and modifications are clearly defined and are delivered on time and within budget.-Lead engagement planning; develop and manage implementation plan for the client, ensuring timely completion and successful delivery according to client expectations and Oracle goals.-Assemble, guide and lead Oracle Implementation project team responsible for one or more concurrent implementation projects.-The Implementation team consists of Product Consultants, Application Engineers and QA Engineers and may include subcontractors.-Coordinate resources and processes to achieve engagement work plans.-Manage client expectations; monitor and report project performance against milestones.-Provide leadership to team members; elicit maximum quality, productivity and effectiveness from team members.-Conduct engagement performance assessments.-Communicate effectively with Oracle and client senior management, project team members, other Oracle staff, 3rd party consultants and client.-Work with other Oracle Project Consultants to share resources to meet services and utilization demands.Identify future license and services opportunities. Show less

  • Senior Project Consultant

    Mar 2015 - Mar 2016

  • Project Consultant

    Mar 2014 - Mar 2015
• 

  MRI Software

  Apr 2016 - now

  I lead a team of developers, product owners, and QAs to design, build, and deliver innovative software solutions for property management companies, enhancing resident engagement and retention. I collaborate with business stakeholders to translate market needs into product strategies, ensuring our solutions drive value for clients.Key Responsibilities:Manage cross-functional teams, fostering collaboration and innovation to deliver high-quality solutions on time and within scope.Coordinate with senior leadership and clients to align product roadmaps with evolving market demands.Oversee the full product lifecycle, from ideation to market launch and ongoing maintenance, ensuring successful execution of go-to-market strategies.Drive product innovation by identifying opportunities through client feedback, market research, and performance metrics.Collaborate with sales, marketing, and customer success teams to support product positioning, adoption, and post-launch enhancements.Build strong client relationships, working closely to understand their needs and continuously improve solutions.Achievements:Led the launch of multiple software products, driving significant revenue growth and increased client satisfaction.Improved team efficiency by 20% through agile practices and streamlined workflows.Developed key product enhancements that contributed to a 15% rise in resident engagement for clients. Show less As the Product Manager for Consumer Engagement Solutions, I was fully responsible for taking products from ideation through to successful market launch and client onboarding. My role involved identifying market trends and working closely with clients to develop tailored solutions that bridged the gap between property management companies and their consumers.Key Responsibilities and Achievements:Spearheaded the development of innovative solutions that improved resident retention and engagement for property management companies, contributing to increased client satisfaction and revenue growth.Led cross-functional teams—including developers, designers, and QAs—through the entire product lifecycle, from concept to deployment, ensuring a seamless collaboration across departments.Worked directly with stakeholders to gather insights and translate business needs into actionable product requirements, continuously refining and enhancing features to stay ahead of market demands.Managed the go-to-market strategy for multiple software releases, coordinating efforts across sales, marketing, and customer success teams to ensure smooth product rollouts and effective client training.Implemented agile methodologies to streamline product development processes, reducing time-to-market and improving product scalability.Established KPIs to track product performance post-launch, using data analytics to drive future enhancements and ensure the product met both business and customer needs.Actively participated in client meetings and feedback sessions to understand pain points and foster long-term partnerships, enabling continuous improvements based on user feedback. Show less Established in 1971, MRI delivers a comprehensive and truly configurable solution, from property-level management and accounting to the most complex, long-range financial modeling and analytics for both the commercial and multifamily real estate markets. As a leading provider of real estate enterprise software applications and hosted solutions, MRI leverages 40 years of business experience to develop long-term successful relationships with our clients.As a Solutions Consultant, I work with my clients to review their current processes and guide them through improving those processes by implementing MRI property management solutions for residential and commercial properties. After mapping out improvements, I guide the client through set up and configuration to their system, as well as testing, training and roll out of the solution to the field. Show less

  • Senior Manager Consumer Engagement Solutions

    Jun 2024 - now

  • Product Manager Consumer Engagement Solutions

    Oct 2021 - Jun 2024

  • Consulting Manager

    Jul 2017 - Oct 2021

  • Solutions Consultant

    Apr 2016 - Jun 2017