Benediktus Gradityanto Prilarta

Experience

• 

  SOHO Global Health

  Sept 2015 - Mar 2016

  IT Program Assurance and Change Management
• 

  Shopee

  May 2016 - now

  - Manages the payment outbound’s team- Supervise the work of payment outbound to ensure adherence to quality standards, deadlines, and proper procedures.- Monitor all outbound payment transactions (Withdrawal, Out of Systems, Logsitic Payment)- Communicate with all division for Request Out of Systems Payment- Manage and resolve customer related issues and escalations • Develops problem solutions by describing current data on system; analyzing alternative solutions for any case/ claim• Verifies results by giving feedback to customers and summaries each claim solution on database. • Provides reference for customers by writing documentation; providing support and help. • Maintains systems by researching and resolving problems; maintaining system integrity and security.

  • Assistant Manager

    Feb 2024 - now

  • Senior Associate

    Aug 2019 - Feb 2024

  • Associate Payment

    Feb 2018 - Aug 2019

  • Junior Associate

    Jan 2017 - Feb 2018

  • Operation Analyst

    May 2016 - Jan 2017