Hendra Putra

Experience

• 

  Bina Nusantara University

  May 2006 - Apr 2009

  Customer Service Officer

  • Dealing with customer and giving best service• Follow up customer to joining our class like CISCO – CCNA Training, EC Council - Certified Ethical Hacker (CEH), EDUGATE - SAP R/3 (Fundamentals ,Finance, Human Resource etc), Regular Class, Workshop Trainning, Special Class ( 6 month Training,exp : Programmer, Network Administrator, Web Designer, 3D Character, 3D Movie Animation, Computer Accounting, Computer Graphic Design).

• 

  PT. Malifax Indonesia

  Apr 2009 - Dec 2012

  BlackBerry Support for BlackBerr Expert Center

  Providing world-class customer support for BlackBerry  Instilling customer confidence while working on an incident  Upgrade and downgrade firmware for BlackBerry Leveraging both internal and external knowledge-based systems for assisting customers Providing additional support through coaching, shadowing,  Up Selling, dan building good relationship with the customer Return Material Authorization ( RMA ) Support for training and give information how to use BlackBerry Support for BlackBerry Internet Service (BIS) Administrator for b2corner.com ,Fb Pages dokterblackberry Provide knowledge sharing,problem, news and trends about blackberry / RIM that are discussed ( Crackberry, Blackberry Forum, BlackBerry Indonesia, BlackBerry FAQ ) Able to disassembling 8520,9500, 8900, 9000, 9700, 9780,and 9800 Show less

• 

  PT. Mitra Integrasi Informatika Group of Metrodata

  Mar 2012 - Jun 2014

  Technical Consultant ( Oracle Database Administrator )

  Division of Oracle DBA for Maintenance Support services

• 

  Bank Internasional Indonesia

  Apr 2012 - Jun 2014

  Dedicated Oracle Database Administrator for BII MayBank

  Deliver Maintenance and Implementation Support for Oracle maintenance projects on customers for 16 Oracle Database (PSAK,EDW,EDWBRIDGE,FES-COMMON,FES-DBDS,FES-DCMS,FES-DCIF,LOS,BWPROD,SAPPROD,REMEDY,PRIMECASH,EMOBILE,,MIS,CASBII &MTP ) in Bank International Indonesia likes :a. Analyze and troubleshoot database issue such as database error or performance degradationb. Manage Database storages likes : tablespace, datafile, table partition, control file, and redolog filec. Maintenance activity such as Gather Table and Schema, Rebuild Objects, Monthly Reorganize Table partition, backupd. Copy table,tablespace,schema from production to developmente. Sql Tunningf. Raise Oracle SR using Oracle metalink supportg. Maintenance & administer Oracle High Availability and Scalabilityh. Responsible to do regular maintenance & monitoring for Oracle 9i-11g across OS platform (Linux,Sun Solaris,Windows Server)i. Cloning database using cold cloning,hot cloning, rman cloning or exp-expdp Show less

• 

  BT Global Services

  Jun 2014 - Jun 2019

  Oracle Database Administrator

  Assigning to XL Axiata Duties :• Deliver Maintenance Support for Unix Server, Oracle Enterprise Database 9i-12c,cloning DB,Real App Cluster (RAC), Oracle Data Guard (ODG) and Oracle Golden Gate (OGG)• Day to Day Shift 24/7 operation Monitoring within L1 Monitoring Oracle Database,Teradata Database,& Linux-Windows-Solaris Servers• Escalation log and issue to principle like (HPE,Huawei,Oracle Support,Indolinux(ITG),or L3 Support)• Managing the operation of the Database team to deliver excellent Database Administration services and ensure meet SLA / OLA in support of critical Applications platformsKey Achievement : Increase Production and DR database availability from 92%-95% to ~99.5% on a Critical Database System within work as a team Show less