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Mirza Bilawar Baig

Mirza Bilawar Baig

Information Technology Support Officer

Followers of Mirza Bilawar Baig209 followers
location of Mirza Bilawar BaigBallarat, Victoria, Australia

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  • Timeline

  • About me

    IT Engineer

  • Education

    • International Islamic University Islamabad

      2008 - 2012
      Bachelor's Degree Software Engineering 3.35/4.00

  • Experience

    • National Radio Telecom Corporation of Pakistan

      Aug 2010 - Sept 2010
      Information Technology Support Officer

      Management Information System Network TroubleshootingIT Solutions,Computer/Laptop troubleshooting,Software Support,Networking, Cabling,Routers / Access Points configurationWireless Networking

    • PTCL

      Mar 2013 - Apr 2013
      IT Help desk

      IT SolutionsNetwork TroubleshootingInstallation of Software, Antiviruses, Operating System

    • Telephone Industries of Pakistan

      Apr 2013 - Nov 2013
      Information Technology Support Officer

      Network Support and Maintenance, Web Development,IT Technical Support,Helpdesk,Computer Maintenance,Hardware/software troubleshootingRouters/Access points installation and configuration.

    • Pakistan Hajj Mission

      Sept 2014 - Oct 2014
      System Administrator

      IT SolutionsMS Office Office ManagementAttendance ManagementUser SupportHelpdesk Support

    • Al Bawani Co. Ltd.

      Oct 2015 - Jan 2023
      IT Engineer

      IT Support, IT Solutions, Desktop Support, CCTV Cameras Configuration, IT Ticketing System, maintenance & troubleshooting, networking, wireless networking, Installations of all OS/software, drivers, installation of printer & plotters, servers, Active Directory, Group Policy, users creation, routers & switches, Email management, IT Assets / Inventory management, SIM cards management.

    • Concentrix

      Feb 2023 - Apr 2023
      Customer Service Specialist

      Deal with customer queries regarding Telstra business.• Response to customer queries in a timely and accurate way, via phone, email or chat.• Identify customer needs and help customers use specific features.• Update our internal databases with information about technical issues and usefuldiscussions with customers.• Follow up with customers to ensure their technical issues are resolved.• Update our internal databases with information about technical issues and usefuldiscussions with customers.• Work with the management team to stay updated on product knowledge and be informedof any changes in company policies. Show less

  • Licenses & Certifications