Talk to sales Try for Free
Beniam Esubalew

Beniam Esubalew

Shift Supervisor

Followers of Beniam Esubalew668 followers
location of Beniam EsubalewWashington DC-Baltimore Area

Connect with Beniam Esubalew to Send Message

Connect

Connect with Beniam Esubalew to Send Message

Connect

  • Timeline

  • About me

    Help Desk Administrator | IT Support Specialist

  • Education

    • Virginia Commonwealth University - School of Business

      2018 - 2022

    • Northern Virginia Community College

      2016 - 2018
      Business

  • Experience

    • Flight Trampoline Park

      May 2015 - Aug 2018
      Shift Supervisor

      • Oversaw operational efficiency, including personnel management, customer interactions, and problem resolution, demonstrating strong communication, leadership, and decision-making abilities.

    • UPS

      Sept 2018 - Jul 2021
      Package Handler/Errors Corrections Specialist

      • Conducted various error corrections and system adjustments, including labeling, user interface, calibration, and training responsibilities.

    • DMV Unlocked

      Sept 2021 - Jun 2022
      Help Desk Specialist

      • Proficient in mobile device restoration, diagnostics, and sales support.• Contributed to product deployment and quality maintenance in a dynamic market environment.

    • Maximum Technologies, Inc.

      Jun 2022 - Nov 2023
      Junior Help Desk Specialist

      • Provided frontline IT support to users, ensuring timely resolution of issues.• Played a key role in enhancing IT resource organization and efficiency.

    • Howard Hughes Medical Institute

      Nov 2023 - Jul 2024
      Help Desk Administrator

      • Served as primary contact for diverse user base, delivering extensive IT support.• Collaborate with team to address complex issues, prioritizing resolutions for efficient user support.

    • Somatus

      Dec 2024 - now
      Help Desk Analyst

  • Licenses & Certifications