Gabriel Tay

Experience

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  TAIGER

  Dec 2018 - Jun 2019

  Product Development Intern

  • Actively engaged clients during business requirements gathering and documented business use cases. Defined functional specification documents for design & engineering consumption.• Spearheaded design phase, from ideating to wire-framing. Collaborated with project & engineering team to tackle complex business problems from clients and designed high-fidelity interfaces.• Conducted demonstrations of product prototypes to clients.• Learnt HTML, CSS, Javascript and VueJS framework within 2 months and developed several front-end applications for internal R&D team consumption.• Explored automating CVs extraction from Jobsbank employer’s portal using Python and Selenium Webdriver. Show less

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  TicTag.io

  Jul 2019 - May 2021

  Product Designer

  • Managed all feature designs of the mobile app and operations portal from idea inception to implementation. Deliverables included wireframes, high-fidelity mock-ups & interactive prototypes.• Headed a team of 1 product designer and several interns in designing and implementing functional and visually appealing interfaces for said products.• Created and maintained style guides to ensure clarity and consistency in design deliverables.• Collaborated closely with the development team and executed recurring desk checks to deliver features.• Designed the first iteration of marketing collaterals and corporate website. Show less

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  Joonaak Delivery Co., Ltd

  Dec 2019 - Dec 2019

  Business Development Intern

  • Conducted comparative market research on the e-commerce landscape in Cambodia and Singapore for strategy planning.• Conducted an in-depth case study on Ninja Van, a leading last-mile delivery company in SEA for relevant key learning point.• Proposed a business plan for the creation of an R&D team & strategy, with a Gantt chart depicting all projected timelines. • Generated a functional specification template for the software team to enhance team’s capabilities and communication.

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  Singapore Management University

  Jan 2020 - Apr 2020

  Teaching Assistant (Business Law)
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  Grab

  May 2021 - Aug 2021

  Product Management Intern, Merchant Experience

  • Assisted in the delivery of self-serve profile management for merchant portal, with an estimated saving of USD 15K worth of support costs.• Assessed merchant-facing portals of major food delivery and e-commerce players through teardowns & feature benchmarking for competitive feature parity purposes.• Delivered fixes & improvements for production issues plaguing Grab’s cross-platform merchant tools.

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  Tictag

  Aug 2021 - Jun 2023

  Product Manager

  • Crafted and organised product strategy with leadership. Defined products’ USP, vision, goals, and roadmap. • Owned product roadmap and managed the prioritisation of product features based on market insights, user insights, cohort analysis and company resources to achieve maximum impact.• Formulated & implemented a product analytics tracking plan based on the AARRR framework. Analysed data from Amplitude, App Store & MongoDB Charts to create reports for internal consumption.• Performed comprehensive user research. Produced user research plan and orchestrated 7 interviews.• Spearheaded feature scoping for products by defining specifications, relevant success metrics and go-to-market strategy. Worked closely with the engineering team to deliver quality features. • Oversaw a team of 1 product designer & 2 interns. Supervised product feature scoping, including generation of feature specifications and designs, success metrics and go-to-market strategy whenever applicable.• Devised and implemented process improvement and automation for production issue tracking. Embedded said process into the development sprints, resulting in quicker response time and reducing overhead. Show less

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  Mastercard

  Jul 2023 - now

  Associate Product Specialist