Dariusz Kuc

Experience

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  AIB

  Sept 2007 - Nov 2009

  Bank Official

  • Following a relocation to ROI, accepted a role as back-office support at Westmoreland Branch, Dublin. Carried out same-day-value and ordinary interbank transfers, managed received instructions for standing orders and direct debits, worked closely with Fraud Department, verified signatures, stopped cheques, registered complaints, dealt with Customer queries, and escalated more complex issues to management. Position closed due to staff reductions resulting from the major economic downturn. Show less

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  AIB

  Jun 2010 - Mar 2011

  Project Implementer

  AIB Accounts Classification Project aimed at investigating and classifying customers’ accounts according to their purpose.Recruited to support AIB Accounts Classification Project aimed at investigating and classifying customers’ accounts according to their purpose.Key Achievements:• Co-devised rectification procedures for mismatched standalone and grouped accounts and carried out the final Quality Assurance of the proposed rectification procedures. • Devised a testing procedure for wiping interest/fees on mismatched grouped accounts that helped reduce the scope of analysed accounts and bring a considerable timesaving. Show less

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  Arvato Bertelsmann

  Apr 2011 - May 2011

  Licensing Representative

  • Maintained strict service levels with client activities. • Validated contractual information, entered and coordinated Agreements/ Orders/ Letters.• Reviewed Agreements and Orders to ensure all legal requirements are met and documentation is complete.

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  AIB

  Jun 2011 - Dec 2019

  Team Lead, Trainer and Training Coordinator

  Team Lead, Trainer and Training Coordinator in a debt recovery unit. Recruited as Credit Analyst to support AIB Insolvency Team in their debt recovery process. Promoted to the position of Team Lead and On-The-Job Trainer with specific responsibility in assessing training needs and training staff as well as coordinating training events delivered by in-house Learning & Development Department. Key Achievements: • Designed, implemented, and coordinated a training programme for new entrants.• Trained team leads on advanced features in SharePoint. • Organised and maintained training sessions for staff preparing for QFA exams.• Co-implemented and maintained the Team’s Standard Operating Procedure (SOP)• Introduced and managed weekly Hints & Tips - a knowledge base used by approx. 60 staff across the floor. Left the organisation on Voluntary Severance scheme. Show less

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  Accenture

  Apr 2021 - Nov 2023

  Legal Operations Trust & Safety

  Analysing and resolving legal requests or alleged copyright claims flagged for review in accordance with DMCA requirements and client policies.Providing prompt, accurate, and empathetic responses to user inquiries to effectively address copyright-related legal issues.Managing a high volume of requests within the established client turnaround times.Demonstrating a strong commitment to delivering high-quality work and maintaining accuracy throughout the process.

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  Linesight

  May 2024 - now

  Health and Safety Assistant