Neil Mucklow (Future Vision Analysis Ltd)

Experience

• 

  Orange

  Jan 2000 - Sept 2005

  Senior Business Analyst

  ORANGE Plc (now Everything Everywhere) – Senior Business Analyst/UAT Test Manager.Senior Business Analyst who worked with stakeholders and developers to deliver an in store customer web based CRM application and IVR enhancements to be used within all Orange Retail stores, with a return on investment within six months. Also, a member of the companys billing and revenue assurance team.

• 

  NAAFI

  Sept 2005 - Jul 2010

  Project Manager / Business Analyst

  NAAFI is the official trading name for the MOD HM Forces.Leading a major revamp and upgrade of store processes and technology to support the implementation of core systems throughout all retail and hospitality sites including; all infrastructure, network/communications, promotions, product/commercial updates, store technical initiatives, server installations and EPOS design & build.

• 

  Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV)

  Dec 2010 - Apr 2011

  Business Analyst Contract

  TEWV NHS Foundation Trust provide specialist mental health care for both young people and adults across the region.Working with a variety of stakeholders, to document requirements for a web based electronic e-rostering solution for all nurses throughout the trust whilst ensuring integration into the NHS core system ESR (Electronic Staff Record). This also included working with the procurement team for tendering, devising system implementation proposals and conducting change impact assessments. Show less

• 

  Home Retail Group PLC

  Apr 2011 - Aug 2012

  Business Analyst Contract

  Contact Centre of the Future programme – a large strategic programme with business based investment to replace Home Retail Group’s ageing contact centre platform with a modern, reliable, fit-for-purpose and future proof alternative. Also assigned to the transition of acquired company Habitat into Argos and Homebase standards/operating procedures.

• 

  EE

  Aug 2012 - Feb 2013

  Senior Business Analyst Contract

  Working with the company's marketing and proposition teams, to develop and launch new product propositions that will benefit all 5G PAYG customers. This will ensure that the company can best serve its customers through the introduction of new and innovative products, whilst ensuring that the customer receives the best experience possible as a PAYG customer.

• 

  Northumbrian Water Group

  Feb 2013 - Dec 2013

  Senior Business Analyst Contract

  Field Services Management Project - this programme was about defining and improving customers experience and journey's whilst at optimising operational processes, scheduling and dispatching of field staff to customers, mobile device replacement and core mobile workforce software replacement.

• 

  B&Q

  Jan 2014 - Feb 2014

  Transformation Business Analyst within the Business Change Team Contract

  A short term contract to manage the end to end review/assessment of customer experience wireframes and process maps as part of B&Q's next phase Omni-channel digital transformation programme (Darwin).

• 

  OGN Group

  Feb 2014 - May 2014

  Business Systems Analyst Contract

  A consultancy contract responsibility for analysing the existing HR and Time&Attendance system across all levels within the company impacting in excess of 3,500 employees, including sub-contractors.

• 

  Sage

  May 2014 - Aug 2014

  Business Analyst Contract

  Responsible for business analysis on Business Intelligence rationalisation programme with an aim of decommissioning obsolete BI technology.

• 

  Thomas Cook

  Sept 2014 - May 2015

  Business Analyst Contract

  Responsible for business analysis relating to all aspects of pricing for Thomas Cook products on its core systems including margins and commissions. A member of the digital strategy transformation team.

• 

  RPMI

  Jun 2015 - Sept 2015

  Senior Business Analyst Contract

  Responsible for defining processes and developments that will improve the customer experience across all channels (Web/Digital, Telephony and Written). The challenge was moving from a waterfall project and documentation into an Agile way of working.

• 

  Lookers plc

  Oct 2015 - May 2017

  Product Owner & Lead Business Analyst Contract

  Responsible for defining and building business analysis agile standards across the programme. Working to ensure that all processes and developments will improve the customer experience across all channels (Web/Digital, Telephony and Written). Key areas focused on is the development and implementation of Dynamics CRM within the Business Development Contact Centres and Dealerships across the UK. Also, the analysis and implementation of a new Lookers website including all data and sales lead generation and how these are successfully transitioned into CRM. Show less

• 

  TfGM (Transport for Greater Manchester)

  Jun 2017 - Aug 2017

  Product Owner / Digital Business Analyst Contract

  Responsible for defining and developing agile requirements and acceptance criteria across key identified critical value roadmap areas in readiness for website Go Live. Ensuring standards and consistency across the digital platform.

• 

  UNIVERSITY OF SALFORD(THE)

  Sept 2017 - Jun 2018

  Business Analyst / Project Manager Contract

  Responsible for proof of concept (medical school) validation against a University joint venture project. Responsible for the procurement, business analysis and project management for the University Office365 project strategic project as part of its ODC programme with an aim of improving flexible working and collaboration between staff, students and academics.

• 

  Freshfields Bruckhaus Deringer

  Jul 2018 - Jul 2019

  Senior Business Analyst Contract

  Responsible for the business analysis and Agile requirements on a digital web based legal websites. Conducted initial high level analysis an dimpact assessments to multiple start up projects/proof of concepts. Also assigned to the corporate Windows 10 upgrade progamme. Freshfields works using a pre-dominantly Agile methodology.

• 

  Northgate plc

  Aug 2019 - Oct 2019

  Senior Business Analyst Contract

  Responsible for the business analysis across specific workstream within a large transformation programme including defining a target operation model within the IT function of the company.

• 

  Yorkshire Water

  Dec 2019 - Jun 2021

  Digital Business Analyst / Product Owner / Scrum Master

  Responsible for the business analysis across Yorkshire Water’s major digital transformation projects include Customer and Billing Self-Serve projects. Also interim Scrum Master for small change projects and lead business analyst on their e-billing project.

• 

  Parkdean Resorts

  Jun 2021 - Feb 2022

  Digital Business Analyst

  Reponsible for both business analyst and optimising values as a Product Owner (interim) across the customers on park/my park experience squad within the Digital Transformation Team.

• 

  Yorkshire Water

  Feb 2022 - Apr 2024

  Business Analyst / Product Owner (interim)

  A continuation from my previous role at Yorkshire Water as a digital business analysis within their Customer Management agile squad. This is a digital transformation squad responsible for customer self-serve projects, thus ensuring customers receive the optimum experience whilst online. Also assigned to Yorkshire Waters Dynamics 365 program.

• 

  ScS

  Apr 2024 - now

  Senior Business Analyst