Herbie Cuevas

Experience

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  Villa Lolita Apartelle

  Jan 2009 - Jan 2010

  Front Office Associate

  * Expertly managed front desk operations for a busy hotel, overseeing check-in and check-out processes and providing exceptional customer service to guests.* Operated telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments.* Greeted persons entering the establishment, determined nature, and purpose of the visit, and directed or escorted them to specific destinations.* Proficient in utilizing front desk management software to efficiently handle reservations, room assignments, and billing.* Demonstrated strong communication and problem-solving skills while handling guest complaints and resolving conflicts.* Received payment and recorded receipts for services.* Analyzed data to determine answers to questions from customers or members of the public.* Maintained a high level of accuracy and attention to detail while handling sensitive guest information and financial transactions.* Maintained an atmosphere of tranquility at the Front Desk and strived to please all guests that I came into contact with. Show less

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  AccessCall Solutions Inc.

  Jan 2010 - Jan 2012

  Product Sales Representative (Outbound)

  * B2B calls in the US and offered Search Engine Optimization.* Contributed to hit target sales for the campaign.

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  Expert Global Solutions (now Alorica)

  Jan 2012 - Jan 2018

  Customer Service Representative (Inbound)

  McClatchy* Helped clients with their paper subscription concerns.* Explained charges for services requested, collected payments, arranged billings.* Subscription retention and upsells.

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  RareJob Philippines, Inc.

  Mar 2017 - May 2017

  Virtual English Tutor (Independent Contractor)

  ●Schedule tutoring appointments with students or their parents.●Organize tutoring environment to promote productivity and learning.●Prepare lessons or learning modules for tutoring sessions according to students' needs and goals.●Assess students' progress throughout tutoring sessions.●Provide private instruction to students to improve performance, improve language skills, or prepare for academic or occupational tests.●Assess students' progress throughout tutoring sessions.

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  TaskUs

  Jul 2018 - Dec 2021

  Health Care Provider Support / Customer Support

  DoorDash Food Delivery* Assisted customers (using Salesforce.com/SFDC) with their online order status.* Processed order adjustments, cancellations and refunds.* Made incident reports and escalations whenever necessary.* Helped customers with their account subscriptions and app concerns.Oscar Health Insurance* Assisted providers like doctors, hospitals, etc. with their patients' health insurance concerns.* Pioneered in Eligibility and Benefits team where we gave providers their patient's coverage dates, followed the Health Insurance Portability And Accountability Act (HIPAA) in each and every call and let them know if provider was in-network to patient's health insurance and other important information, such as applicable copayment, coinsurance and deductible amounts and Fee Schedule.* Helped providers with claims submission, status, review, appeal, remittance, refund explanations and made escalations when needed.* Pioneered on a Specialized Team for Medicare Advantage and CIGNA+Oscar.* Utilized various software and tools, such as CRM systems and knowledge bases, to efficiently and effectively support customers.* Documented what transpired on the call (using JIRA software). Show less

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  Hamdan Medical Center LLC

  Feb 2022 - Mar 2024

  Dental Assistant

  * Handles administrative tasks, manage patient records, consents, data entry, including organizing and updating files, maintaining electronic databases, and ensuring compliance with regulatory requirements.* Organize appointments, patient records, and billing, as well as scheduling, insurance verification, and payment.* Utilizes various dental software and tools such as Shade, Openjet, and familiar with Doctor Console, etc., to provide efficient support to dental professionals and ensure seamless patient experiences.* Confidently working with a wide range of dental equipment, including dental chairs, X-ray machines, vacuum forming machines, dental handpieces, ultrasonic scalers, and sterilization equipment.* Assists orthodontist with a variety of tasks, such as placing orthodontic appliances, taking impressions for braces and dentures, and fitting and modifying braces.* Dental chair side assistance with surgical and non-surgical procedures such as extractions, root canals and other dental procedures.* Helps take x-rays and radiograph for radiology analysis to help in treatment planning and tracking progress.* Greeting and providing great patient care, prior to and after visits using Arabic and English language.* Keep an orderly and clean work environment, which includes tools and equipment sterilization.* Prepare patients for checkups, cleanings, x-rays, and special procedures.* Ordering dental supplies and maintaining dental equipment inventory.* Teach patients how to properly maintain their orthodontics, including how to brush and floss while wearing braces or aligners. Show less

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  TEEM

  Jan 2025 - Mar 2025

  Dental Virtual Assistant | Patient Support | Appointment Scheduler | CRM & Admin Expert

  Dental Virtual Assistant (Training) – Comfort Dental Studio, P.C. (January 2025 – March 2025)* Undergoing training in dental administrative support, insurance verification, and patient coordination.* Learning Electronic Medical Record (EMR) system, CRM management, appointment scheduling, and inbound call handling.* Preparing to assist in streamlining office operations and enhancing patient experience.