Matt Ahmed

Experience

• 

  GraphA

  Jan 1998 - Jan 1998

  GraphA, Amsterdam

  three month work placement with a leading Design company in Amsterdam (GraphA). creative role working in the marketing department producing various material such as brochures, Websites, annual reports, brand logos etc, for worldwide business clients.

• 

  Nottingham Police Head Quarter-Sherwood Lodge

  Jan 1999 - Jan 2000

  Network Support Engineer

  Managed and developed learning resource materials, including training/ user technical documents for MS office & other applications. Supported Windows NT4 network (LAN & WAN) including installing and configuring routers and gateways. Project work included designing and creating an Internet and intranet web sites with a small team.

• 

  Master Care,

  May 1999 - Sept 1999

  Technical Support

  Working for PC Service Call the largest technical support operation of its kind in the UK. providing technical support over the phone to U.K. largest PC supplier Dixon’s Stores Group customer which involves support on Personal Computers including Laptops, Printers, Fax machines, Word Processors and Software issues.

• 

  Nottingham County Council

  Jan 2000 - Jan 2001

  Network Administrator

  Primary duties included 2nd line support of an Novell Netware & Microsoft NT4 environment including servers & workstations. Administration and maintenance of workstations including software and hardware. Project work including roll out of thin clients across sites using Citrix, VPN’s & VNC

• 

  Ely Lilly pharmaceutical

  Mar 2000 - Oct 2000

  Senior System Engineer

  • Rollout of File & Print servers and NT Workstations by creating an unattended installation• Implemented migration of mail accounts, home drives and group shares• Collected and assessed user information/requirements• Performed 2nd line support for the Help-Desk• Troubleshot printers problems, connectivity issues, resolved installation & boot failures, configuration errors and resource access & permission issues• Provided support for MS Office Apps• Created and configured Outlook mail accountsConfigured and supported variety of network hardware including printers and hubs/switches Show less

• 

  Ely Lilly pharmaceutical

  Jan 2001 - Jan 2002

  Senior System Engineer

  • Troubleshot and handled DNS, WINS, DHCP and TCP/IP issues, across LANs and WANs• Administration and support of server apps• Highly pressurised environment with demanding customer requirements• Administrated users, group accounts, policies & profiles and resources, including HP printers• Rollout/ migration of desktops and laptops, from NT4 to Win2k• Set up a test lab for Windows 2000 including professional and sever• Administration and support during & after rollout of both Win2k professional and serverMaintained regular and effective documentation and reporting including technical and management reports Show less

• 

  Bilborough College Multimedia & IT technician

  Jan 2002 - Jan 2004

  Bilborough College Multimedia & IT technician

  Developed and expanded Apple Mac Suite, from zero infrastructure to a network of 30 Apple workstations. This included installation, configuration, administration & security design and development. Coordinate staff development by instructing and training key users on Apple Mac & Multimedia applications. Secondary duties include 2/3 level support, administration and rollout of College LAN & WAN environments.

• 

  Nottinghamshire Health Informatics Service

  Jan 2004 - Jan 2009

  GP Support Technician (Field Engineer)

  Small team. The role will involve supporting Microsoft based networks including server administration and troubleshooting both remotely and onsite, analyse problems and support issues as well as providing diagnosis and solutions. support of software, networks/cabling and hardware, which is varied on a daily basis, working to SLA's escalating to 3rd Line when necessary, supporting all GP/Midwifes, Sure Starts and prison within Nottingham area.

• 

  Kingsmill Hospital

  Jan 2009 - Jan 2016

  2nd Line Senior ICT Support Engineer (Field Engineer)

  Whilst at Nottingham heath informatics I have been part of a team responsible for the day to day delivery of IT Services. My duties include the configuration, delivery and roll out of equipment to clients along with all associated documentation to the ITIL framework standard.Management of call queue and work load for a given area on a rotational basis. Within this I am tasked with fault finding and repair of computer and data equipment within the SLA, keeping records of work undertaken including entry of information into the computerised call management and asset management system; Demonstrating the use of computer equipment to staff; Windows Server, Active Directory, Exchange Server, VDI, Airwatch, Encryption Software, patching/cabling/wireless, Office products, desktop deployment also working with the telecom team looking after VOIP Mitel phones, mobile devices also Supporting software systems, including clinical systems & clinical hardware. ie ECG and many others Show less

• 

  Sherwood Forest Hospitals NHS Foundation Trust

  Apr 2016 - Apr 2017

  3rd Line ICT Solutions Engineer

  Technical Service Delivery and Support Services Strategic Business Unit and will be responsible for the delivery of high quality technical activities across the Local Health Community. This includes ownership and completion of tasks so that our customers receive excellent customer service. Windows Server 2003-2019, O365, VMWare, SQL Server, SAN & NAS Storage, Backup solutions, Active Directory. Workspace One, MDM and much more

• 

  Kingsmill Hospital

  Oct 2017 - now

  Third Line Engineer (Server & Storage)