Prawesh Kumar Verma

Experience

• 

  Genpact

  Jun 2007 - now

  Demonstration of Optimum results by driving innovation with GenAI, AI, ML, RPA, QPA and other digital technologies. Spearheaded transformation initiatives using LSS Tool, Benchmarking and Best Practice assessment to identify improvement opportunities and solutions to enhance day to day operations and customer service.Promoted a data-driven culture by improving employee data literacy and empowering informed decision-making. Risk assessment and analysis Identification, evaluation, and mitigation of project risks to ensure success. Maintained effective stakeholder communication to align risk management with project objectives. Providing expert coaching and mentorship on Green Belt, Lean, and Automation projects. Mentoring Black Belt DR $40MM Business Impact delivered to Client through LSS/CI and Automation$3.6MM Business Impact delivered to Organization as Value Share through LSS, CI and automation projectsGenAI Prototype Built for Language Translations10 FTEs impact delivered via AHT Reductions and Resource optimization projects 17% Reduction in Customer Complaints/Errors via LSS ProjectMentored multiple Lean Six Sigma Green Belt project delivering value to client and organization. Show less Accountable for overall delivery standards and managing overall DNA of multiple teams for US Healthcare Processes: Compliance, Commissions – Disbursements and Research. Key deliverables, accountabilities and responsibilities are:Identification of growth, process improvement and automation opportunitiesTeams overall performances – Recruitment, Training, Annual appraisal, One-O-One, Growth, Personal and professional grooming of the employeesForecasting, Capacity and back up planning for optimum resource utilizationManaging BCP & WFH enablement and Assets InventoryLeading SLA, Business Governance and Dashboard callsSOP Governance and Multiple reporting Retention and Attrition Review and approval of Variable Incentives plan/grid and DIP (Deferred Incentives Plan) Employee engagement activities for entire Account (100 plus folks): Reward and recognition, Compliance Pulse, Fun at work, Family Connect and Bash party etc. Show less Handled a team of 15-20 members for US Healthcare process Licensing and Commissions. Key responsibilities were:Providing them feedback on the performance and discussing their improvement areas on a monthly basis (One-O-One)Accountable for timely and accurate delivery of all the activities.Capacity Planning and Resource utilization.Leading SLA and weekly/monthly dashboardsHiring of new members and Managing Employee DatabaseManaging Attendance, Performance Tracker and VIC PlanReviewing documentation prepared by teams in support of internal and external audits. Show less Handled a team of 15 members for US Healthcare process. Key responsibilities were:Providing them feedback on the performance and discussing their improvement areas on a monthly basis. (Monthly One-O-One)Preparing SLA and Governance deck for monthly performance review call with clients.Responsible for timely and accurate delivery of all the activities.Ensuring that the new joiners of the team come-up the learning curve fast.Preparing Learning and Cross Training path for all the activities of the process to ensure that new joiners get trained quickly and we have back-up for each resource of the team.Preparing documents related to Operational Excellence (Pareto, Performance Chart etc.)Hiring of new members in the team.Managing Employee Database (EDB).Managing Attendance and Performance Tracker.Preparing VIC (Variable Incentives) grid for the team and managing the monthly VIC tracker.Preparing FTE utilization sheet.Preparing Daily/Weekly/Monthly Dashboard to be shared with Leaders and Client. Show less Transitioned the process remotely,Trained ramp up batchPlayed an important role in SOP writing and defining SLAMajor Work types – Appointment, Termination, AOR Change, Writing agent change, Tax ID Change, NIPR Rejects, Renewal, Check reissue, EFT, Release, ABTF etc.Developed the learning path, Audit ChecklistCreating and updating update/exception/query tracker.Taking process updates from customer via Call (Audio/Video)/Email and disseminating the same in the team.MIS: - Maintaining Process Tracker and Work allocationsTraining: - Training new hires, up-skilling, Refresher and taking process updates from customer via Call (Audio/Video)/Email and disseminating the same in the team. Audit: - Doing Audit for all the work types (Appointment/Termination of the Producers with Genworth, Address Change, Renewal of License, Return mails, Broker Dealer Change, Annuity New Business processed by offshore and onshore team. Assigning audit work among auditors, leading RCA and Audit Calibration and handling customer escalations. Show less

  • Senior Manager | Lean Digital Transformation | Black Belt

    Aug 2023 - now

  • Project Manager Lean Digital Transformation

    Feb 2023 - Jul 2023

  • Manager

    Sept 2019 - Feb 2023

  • Assistant Manager

    Nov 2015 - Aug 2019

  • Management Trainee

    Oct 2014 - Nov 2015

  • Process Developer - SME

    Mar 2011 - Sept 2014

  • Process Associate

    Jun 2007 - Feb 2011