Syed-Fahad Rasheed

Experience

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  ZTE (Chinese Telecommuncations Vendor Organization)

  Jul 2008 - Aug 2008

  Internship (Transmission Department)

  Part of a team in the Transmission department.

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  Engineering University (Sir Syed University)

  Apr 2009 - Jul 2009

  Internship (IT/ Networking Department)

  Network Support Engineer, involved in addressing issues relating to system and network diagnosing of the entire university campus. First hand working on the solution to such problems

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  Norway Telecommunications Company (Telenor)

  Jul 2009 - Sept 2009

  Summer Intern (BSS Department)

  Part of the team in BSS O&M. Completed three projects including one voluntary project.

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  Emirates Telecommuncations Company (Subsidiary: Ufone)

  Jan 2010 - Nov 2015

  Team Managing:• Managing Team of five engineers• Working on multiple projects simultaneously along the team• Work distribution and assigning responsibilities to team members• Meeting deadlines, prioritizing tasks and pressure handling• Representing department in meetings with marketing teams and company’s higher managementQuality Controlling:• Responsible for Quality Assurance matters for the Core Networking engineering department (DQAS – Departmental Quality Assurance Specialist)• Ensuring quality procedures are being followed and measuring KPIs on periodic basis• Designing and improvement of quality procedures and SOPs• Educating team members of the quality related matters and standards (ISO-9001)Configuration and Operations (Systems):• OpenCode USSD• Huawei PCRF (Policy Gateway)• Huawei VGS SCG/ DCS• Mavenir SMSC, MMSC, AntiSpam• Gemalto ADD/ADC (Auto Configuration)Good Understanding regarding:• SS7, PRI/ E1• Messaging A2P, P2A, P2P• SOAP/ HTTP/ SQL based API Development Show less Responsibilities include: • Configuration• Operation & Maintenance• Troubleshooting issues relating to the VAS and PS Core SystemsHands-on OS Environments:• HP Unix Release 11i• Linux (RHEL – 4, 5.3, 5.5, 5.6 & 5.8)• OpenVMS (V7.3-2, V8.3, V8.3-1H1 & V8.4)Hands-on DB Environments:• MY SQL (5.1.34-log)• OpenLDAP (v 1.3)• IBM Informix (11.50.FC5)Hands-on Huawei Systems:• PCRF• VGS SCG / DCS• iCache• SMSC/ infox MDSP• CGWHands-on Acision Systems:• SMSC (v 5.3)• PSA (4.0H) [Billing/ Charging/ Rating Engine]• SSG• SMPP Gateway (IWG) (AAG/ OMG/ MAR)• AntiSpam• MMSC (3.0-06)• ITP Routers (Cisco 7500 Series)• BT/ BO• CMS• IRSHands-on OpenCode Systems:• USSDHands-on McTel Systems:• ADD/ ADCHands-on UnifiedComm System:• Voice SMSProgramming/ Scripting Skills:• Web-services /XML Coding (For SOAP, HTTP clients) [SOAP UI]• Unix/ Linux Shell scripting• PL/SQL• PERL• Excel Macro programming• VB ScriptingCoordination Responsibilities:• Front office for resolution of tickets and complaints• Back office for 2nd level issues support, pertaining to the VAS systems Show less

  • Team Lead Engineer VAS Operations

    Jan 2013 - Nov 2015

  • Executive Engineer

    Jan 2010 - Dec 2012
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  Huawei Technologies

  Dec 2015 - Nov 2017

  Team Lead Engineer, Application & Services (VAS)

  • Part of Managed Services Team for a local Telecom Service Provider• Responsible for leading the department's Operations, maintenance & Configuration objectives• Linux/ AIX Server administration/ configurations• Programming/ scripting/ development of solutions to the customer on multiple platforms• Meeting agreed KPIs & SLAs of the customer• Analyzing, troubleshooting and coordinating for resolution of various issues relating to Core Network NEs.• Subject Matter Expert for VAS (Telecom) domain Show less

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  Trovicor

  Nov 2017 - Nov 2022

  System Specialist Governance and Performance

  • Designing/ commissioning and delivering VMware based solutions (ESXI, vSphere, vCenter)• Up-gradation/ Migration of existing solution to VMWare based solution• Centos Linux based Platform Configuration, maintenance and troubleshooting• Oracle Database (ASM/ DB) installation, configuration and maintenance• Fujitsu (SAN) Storage Solutions integration and expansion• SIP and PRI/SS7/E1 integration with local solution• Utimaco and Ericsson (IMS) integrations/ configurations• Familiar with HP 5900AF-48G-4XG-2QSFP+ Switch, Cisco SG500-52 and HPE StorageWorks 8/8 SAN Switches• Puppet installation, creation of YAML files of hiera• DNS server configuration/ shifting• Active Directory installation and policy definitions• Sophos Firewall integration and policy management• Enterprise Antivirus installation, policy definitions and regular virus definition updates Show less

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  Ericsson

  Dec 2022 - now

  * Part of Managed Services Team of Vodafone Oman, managing Messaging (SMSC) Systems, SMS Firewall, Ericsson Mediation Manager and Ericsson Dynamic Activation* Performing System Health Checks and being available 24/7 on Call* Supporting NOC Team with alarms and resolving their escalations* Addressing Vodafone team queries and incidents/ problems* Handling Vodafone end customer SMS/OTP and provisioning complaints within SLAs* Managing System rectification and upgrade activities in collaboration with Ericsson Project teams and their timely implementation* Supporting cross functional team in their raised issues and complaints regarding KPIs* Ensuring TRA (Telecom Regulatory Authority) KPIs (Key Performance indicators) are up-to the mark by performing system rectifications and optimizations Show less

  • Managed Services NFVI Lead/ Expert (Level-2 | Back Office)

    May 2024 - now

  • Managed Services Operations Engineer (Level-2 | Back Office)

    Dec 2022 - Apr 2024