Charlotte Wilson

Experience

• 

  Homebase

  Jun 2007 - Mar 2009

  Assistant Supervisor
• 

  Ladbrokes

  Sept 2009 - Jun 2014

  Customer Services Manager
• 

  SG Gaming

  Jun 2014 - Oct 2020

  My primary responsibilities include:- Managing all aspects of the delivery & software testing lifecycle of existing content through the development, integration, testing & approval phases of the new cabinet (Equinox) project.- Working alongside the content strategic manager to ensure the supply of new innovative gaming content to a diverse range of customers within the UK market (primarily Cat B1, B2, B3, B4 & C).- Control of the full UK content delivery roadmap, ensuring all significant milestones are met for successful delivery of new content on a monthly rollout basis.- Producing and distributing weekly content status reports for the key UK LBO content stake holders (both internal & external).- Creating and supplying intricate instructions for the integration of new content on the VB platform.- Managing the content mapping process with all internal & external database/yield teams.- Maintaining a strong working relationship with 3rd party content suppliers and internal QA teams in order to resolve any queries surrounding content and QA results in an efficient and effective manner.- Managing the submission/approval process of content through independent test houses (primarily GLI).- Producing detailed statistical analysis of content supplier quality/performance & using data to create process improvement plans with quantifiable improvement measures.- Key involvement in the planning, implementation & delivery of adapted content for the upcoming legislation change to FOBT content (max B2 stakes reduced to £2). Show less

  • Content Delivery Manager

    Mar 2017 - Oct 2020

  • QA Test Lead

    Jul 2016 - Mar 2017

  • Test Engineer

    Jun 2014 - Jun 2016