Mayara Johnson

Experience

• 

  Plamont Engenharia, Planejamento e Montagem

  Feb 2008 - Apr 2009

  Administrative Assistant

  • Responsible for administrative control;• Organised and filed all documents emitted by the sector;• Received materials;• Organised information relevant to the incoming and outgoing of materials.

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  O Boticário

  Mar 2010 - Apr 2012

  Administrative Assistant

  • Worked in the HR department and was responsible for payroll, employees time and attendance control, employee’s registration, and benefits;• Responsible for Accounts Payable and Accounts Receivable;• Performed stock control;• Ordered the necessary materials;• Created cost sheets for branch stores;• Followed up on employees’ performances.

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  Cultura Inglesa S/A

  Apr 2012 - Nov 2018

  Administrative Assistant

  * English Course Sales and Process Management: Successfully marketed and sold English language courses while meticulously overseeing the entire sales process, from initial customer contact to post-sale follow-up.* After-Sales Management: Proficient in managing after-sales processes and contract renewals, ensuring customer satisfaction and loyalty.* Financial Reporting: Experienced in generating and updating financial statements, reports, and invoices, contributing to accurate financial record-keeping.* Enrollment and Payment Processing: Skilled in enrolling students and efficiently handling payments, enhancing the customer experience.* Customer Inquiries: Demonstrated ability to respond effectively to telephone and in-person inquiries, with experience in communicating with both parents and students.* HR Coordination: Proficient in calculating teachers' working hours and seamlessly communicating this information to the HR department, contributing to efficient workforce management.* Debtor Management: Proficient in effectively managing and controlling debtors, ensuring timely collections and maintaining a healthy financial flow for the organization. Show less

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  SEDA College

  Dec 2018 - Aug 2023

  * Sales Strategy Development: Proficient in analyzing and formulating effective sales strategies to drive revenue growth and market expansion.* Competitive Analysis: Adept at keeping a close eye on competitors, gathering market intelligence, and leveraging insights to stay ahead in the industry.* Market Trend Identification: Skilled in identifying and capitalizing on emerging market trends, ensuring the alignment of business operations with evolving customer preferences.* Data Analysis: Experienced in analyzing projections, creating comparative tables, and translating data into actionable insights.* Reporting and Decision Support: Proficient in crafting comprehensive management reports, aiding in decision-making processes, and ensuring achievement of targeted results.* Sales Team Management: Demonstrated success in administrating and supporting sales teams, fostering a culture of collaboration, and boosting team performance.* Process Documentation: Meticulous in documenting processes to streamline operations, enhance efficiency, and ensure consistency.* Goal Commitment: Committed to achieving and exceeding monthly and annual sales targets, showcasing unwavering dedication to success.* Training and Development: Experienced in organizing training programs and providing continuous improvements to empower sales teams with the knowledge and skills needed for success. Show less * Student Support and Engagement: Proficient in providing support and guidance to a substantial volume of international students, utilizing platforms like Facebook, WhatsApp, Instagram, and phone communication.* Customer Relationship Management: Extensive experience in managing the entire customer lifecycle, from initial contact to post-sales support and contract renewals.* Sales Achievement: Adept at promoting and selling high-value packages, consistently meeting and exceeding sales targets.* Immigration and Visa Assistance: Skilled in guiding students through the immigration process and meticulously assisting with visa applications, ensuring compliance at every step.* Data Management: Experienced in maintaining accurate student records within the college's enrolment system and database.* Student Welcome and Support: Proficient in daily student welcoming, addressing inquiries, and ensuring comprehensive support to enhance the student experience.* Marketing Campaigns: Demonstrated ability to design and execute creative marketing campaigns that align with strategic objectives and target specific audiences based on market research.* Training and Mentorship: Experienced in training and mentoring new employees, sharing best practices and processes to foster a culture of continuous improvement.* Multicultural Collaboration: Thrived in a multicultural work environment, collaborating with marketing teams from various regions, including Europe, Latin America, Asia, Russia, and Brazil.* Reported Directly to Management: Directly reported to the company director, showcasing your level of responsibility and leadership. Show less

  • Account Manager

    Sept 2021 - Aug 2023

  • Sales Assistant

    Dec 2018 - Sept 2021
• 

  Provincial

  Oct 2022 - now

  Corporate Security | Customer Service

  * Welcome and Reception: Extend a warm welcome to employees, visitors, and service providers upon their entry to the premises.* Access Control and Monitoring: Execute a range of routine and specialized tasks related to access control, CCTV surveillance, and door alarm event monitoring.* Compliance Adherence: Adhere diligently to established policies, standards, and guidelines, ensuring the smooth execution of day-to-day duties.* Secondary Access Oversight: Monitor secondary access points, guaranteeing strict compliance with pertinent policies and procedures.* CCTV Surveillance: Conduct vigilant monitoring of the CCTV system to detect potential security threats and vulnerabilities, promptly dispatching security personnel when required.* Collaboration and Communication: Collaborate effectively with fellow security team members, management, clients, and external contractors.* Exemplary Customer Service: Provide exemplary customer service in various situations, including first-aid responses, inquiries, and lost property inquiries.* Thorough Record-Keeping: Maintain accurate records of pertinent information for use in scheduled reports.* Report Generation: Prepare detailed reports as needed, offering essential insights into security incidents and activities.* Proactive Response: Proactively identify and report any unusual circumstances and situations, taking appropriate action when necessary. Show less