Karen Stecklair

Karen Stecklair

Followers of Karen Stecklair221 followers
location of Karen StecklairBaltimore City County, Maryland, United States

Connect with Karen Stecklair to Send Message

Connect

Connect with Karen Stecklair to Send Message

Connect
  • Timeline

  • About me

    ITIL Expert, Six Sigma Black Belt, SAFe Scrum Master, Problem Management, Special Projects Manager, Process Improvement

  • Education

    • Drexel University's LeBow College of Business

      2016 - 2018
      Business Administration and Management, General
    • University of Maryland Global Campus

      -
      PSYCHOLOGY
  • Experience

    • DaVita Inc.

      Aug 2004 - Nov 2019

      Oversee Problem Management process activitiesDevelop and facilitate training for teams and individuals practicing Problem ManagementAudit Problem Management activitiesReview Audit results with leadership Oversee Problem Management team and activitiesEnsure that Problem Management is adopted by all of IT department Perform Root Cause Analysis on majority of Incidents reported to the IT Service DeskReview Category, Type and Item assignment, and update as needed Answer and address customer concerns reported to the IT Service Desk via phone, voicemail, self-service, and e-mailCategorize issues as they are reported and escalate as needed Supervise Billing teamAssign work and ensure month-end close is completed correctlyTrain individuals on claim submissionTrack and address performance, goals and development, and individual/team progress

      • IT Manager, Special Projects

        Jun 2016 - Nov 2019
      • IT Process Manager, Process Management

        Sept 2014 - Jun 2016
      • IT Supervisor, Problem Management

        Sept 2012 - Sept 2014
      • IT Process Analyst

        Apr 2011 - Sept 2012
      • IT Service Desk Analyst

        Jan 2009 - Apr 2011
      • Billing Representative, Billing Supervisor

        Aug 2004 - Jan 2009
    • Corsica Technologies

      Feb 2020 - now
      Manager, Sales Operations

      Oversees sourcing, quoting, hardware and license renewals, purchasing/procurement processes. Responsible for ensuring accurate recording of revenue, process improvement for Sales Ops department, and bringing innovation to life.

  • Licenses & Certifications

    • Project Management Essentials

      Management & Strategy Institute
      May 2023
      View certificate certificate
    • Certified SAFe® 4 Scrum Master

      Scaled Agile, Inc.
      Dec 2019
      View certificate certificate
    • ITIL Expert Managing Across the Lifecycle (ITIL-MALC)

      Learning Tree International
      Sept 2016
    • Six Sigma Black Belt Professional (SSBBP)

      Management & Strategy Institute
      May 2023
  • Honors & Awards

    • Awarded to Karen Stecklair
      Village Shining Star Dan George May 2014
    • Awarded to Karen Stecklair
      A-Rod Award Kevin Anderson Nov 2010
    • Awarded to Karen Stecklair
      Value Award Angela Eberhart Dec 2005