Karen Stecklair

Experience

• 

  DaVita Inc.

  Aug 2004 - Nov 2019

  Oversee Problem Management process activitiesDevelop and facilitate training for teams and individuals practicing Problem ManagementAudit Problem Management activitiesReview Audit results with leadership Oversee Problem Management team and activitiesEnsure that Problem Management is adopted by all of IT department Perform Root Cause Analysis on majority of Incidents reported to the IT Service DeskReview Category, Type and Item assignment, and update as needed Answer and address customer concerns reported to the IT Service Desk via phone, voicemail, self-service, and e-mailCategorize issues as they are reported and escalate as needed Supervise Billing teamAssign work and ensure month-end close is completed correctlyTrain individuals on claim submissionTrack and address performance, goals and development, and individual/team progress

  • IT Manager, Special Projects

    Jun 2016 - Nov 2019

  • IT Process Manager, Process Management

    Sept 2014 - Jun 2016

  • IT Supervisor, Problem Management

    Sept 2012 - Sept 2014

  • IT Process Analyst

    Apr 2011 - Sept 2012

  • IT Service Desk Analyst

    Jan 2009 - Apr 2011

  • Billing Representative, Billing Supervisor

    Aug 2004 - Jan 2009
• 

  Corsica Technologies

  Feb 2020 - now

  Manager, Sales Operations

  Oversees sourcing, quoting, hardware and license renewals, purchasing/procurement processes. Responsible for ensuring accurate recording of revenue, process improvement for Sales Ops department, and bringing innovation to life.