Dave Cassidy

Experience

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  CSA Technologies Ltd

  Feb 2000 - Jan 2001

  Pc Technician and sales

  I started with CSA TECHNOLOGIES as head technician. Duties included building our own in house brands of PC’s,repairing,upgrading and configuring customers own PC’s also. An extensive and up to date knowledge of PC hardware was required to fulfill customers questions and queries. Telephone support for customer problems was also a very demanding part of the job,sometimes having to guide the customer into fixing software configurations themselves. Other duties were also manning the shop itself from time to time,selling PC’s and peripherals to customers. Ordering of stock and cycle counts were also part of my responsibilities. Show less

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  Intouch

  Jan 2001 - May 2004

  Pc Technician, Sales Advisor

  I started my employment as full time tech and shop manager. My duties were sales, repairing customer PC’s and building our own custom PC’s in house. We had several local contracts in Limerick city with small businesses, consisting of basic network and software/hardware support. Other roles in the store were monitoring our web café, selling and ordering shop stock, maintaining the shop to a high standard and dealing with customers. In my time with Intouch computers I learned a great deal, my most enjoyable aspect was building high end custom order PC’s with cutting edge technology and the latest software. We were the first store certainly in Munster to offer unique fully modded PC’s to customers spec. Show less

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  Smart Solutions

  Feb 2001 - Apr 2001

  Call out Pc Technician and Network Admin

  I started a months contract for ENTERASYS,in Shannon Industrial Estate.My shift was Twelve hours,on nights,Mon to Fri.My main duties consisted of making sure all Wyse Terminals were fully operational on the floor,no system hangs or froze applications.I also had to update all PC's ( about 240 ) with new Antivirus scanners, Explorer version 5.5,and other small software apps.When I had the time I also fixed several PC's that had to be repaired.Shortly after I then got a contract for MODUS MEDIA, in Plassey Tech. Park, which was also for a month. My role was somewhat similar to ENTERASYS, but mainly I was low level support, working with two full time IT employee's of MODUS MEDIA. My main duties were repairing and setting up any PC's or laptops that needed configuring, answering any helpdesk questions with software problems and monitoring the tape drive backups on the servers. Show less

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  Pc Medics Shannsoft

  Apr 2004 - Mar 2005

  Pc Technician, Sales Advisor

  I started my employment approx April 2004 as Head Tech and manager of PC Medics which is a sub company of Shannsoft networks.My duties mainly consisted of repairing PC’s for the general public and configuring business contract PC’s for Shannsoft.I also dealt with sales and phone support and ordering parts and components where needed.The main underlining goal of PC Medics was a fast,fair,and efficient service which I succeeded in doing on a daily basis.

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  PC World

  Jan 2005 - Jan 2012

  Pc Technician, Sales Advisor

  My position in PC World was technician / sales advisor in our service department. Duties were vast and varied, multitasking between several jobs at the same time being essential as our workload is normally very hectic, with PC World being the largest walk in repair centre in Munster. Everyday duties were sales, repairing, troubleshooting and upgrading customer PC’s, advising customers and recommending the latest hardware/software solutions, dealing with vendors and manufacturers, troubleshooting our products over the phone, booking jobs with UK based repair centres, co-ordinating with management, sales and head office, and many other numerous daily issues. Having a great knowledge of our vast product range is also essential as clients rely on the advice we give. Our role in PC World is seen as a very important position, as all screening, repair, advice, setup on every product imaginable channels through our department. We are generally the first and last stop in the chain of all daily transactions that are processed through our store. Show less

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  Formula Networks

  Jan 2012 - Feb 2013

  I.T Admin and network support, Sales

  Administration first level support of Windows server 2003/2008, Active Directory and Exchange environment. Desktop support and Helpdesk management. Network config and troubleshooting. Server install. Workstation Deployment. Remote desktop support. Onsite network support and troubleshooting / Solutions. Network printer setup and management. Administration of Antivirus and Backup facilities. Phone support client troubleshooting and solutions / remote access. Application and security updates. Onsite hardware Installations / Config. Data backup technologies. Desktop,Laptop hardware repair and upgrade. Show less

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  Apple

  Jun 2014 - now

  Apple Technical Advisor