Brian Pumilia

Experience

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  PJ's Redhots

  Apr 1998 - May 2000

  Manager

  Promoted to manager after only one year. Oversaw daily restaurant operations. Supervised team of 3 to 4 employees. Addressed customer concerns and resolved problems. Distributed payroll. Received and recorded inventory. Maintained restaurant appearance. Trained new employees.

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  Northern Illinois University

  Aug 2000 - Jul 2008

  Senior Assistant Director

  Managed various recruitment territories. Interacted with prospective students, parents, counselors, and faculty members via phone, e-mail, written correspondence, and in person. Counseled students on the college selection process and solved problems relating to their university transition. Provided academic/career advising to prospective transfers. Gave hundreds of presentations to high school students and counseling professionals in groups from a few to over 500. Coordinated honors student recruitment, including event planning for over 250 guests, developing marketing strategies, and creating a campus wide effort to recruit high achieving prospects. Provided crime statistic comparisons between NIU and the other eleven state universities in Illinois, and maintained this database. Participated in search committees, assisting in making hiring decisions. Trained new employees in terms of office protocol and pertinent information relating to several aspects of the university. Show less

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  Illinois Association for College Admission Counseling

  Sept 2000 - Jun 2008

  Volunteer

  •Co-Chair, Technology Committee. Provided leadership in website development, content, and services. Worked with committees in implementing tech initiatives. Led initiative to create website for college bound students/families. Negotiated contracts. •Co-Chair, Annual Conference Expositions Committee. Recruited over forty vendors and sponsors, raising $25,000. Organized correspondence, vendor sessions and coordinated operations. •Co-Chair, Northwest District Seminar. Coordinated professional development seminars. Developed program content, recruited presenters, secured venues, catering, and compiled seminar evaluations. Secured approximately $1,000 in sponsorship. •Committee Member, Newsbrief Editorial Board •Committee Member, Illinois College Exposition Fair •Presenter, Annual Conference and Summer Institute •Participant, Leadership Development Institute•Participant, National Association for College Admission Counseling Annual Conference•Mentor Show less

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  Westwood College

  Mar 2009 - Jan 2011

  Responsible for creating and maintaining positive and effective relationships with online students in the interest if their success. Provide support in the form of customer service, motivation, problem solving, success strategies, and maintaining and sharing extensive knowledge of college policies, degree requirements, and resources. Work collaboratively with colleagues to develop and implement strategies in effort to provide a positive student experience and increase student retention. Excelled at maintaining positive, productive relationships with students and colleagues. Consistently met or exceeded targeted activity and retention goals. • Counseled new students on all financial aid processes (Title IV, professional judgement, verification, scholarships, private financing). • Set expectations for placement exams, orientation and preparing for success in online programs.

  • Academic Advisor

    Mar 2010 - Jan 2011

  • Enrollment Support Specialist

    Mar 2009 - Feb 2010
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  T-Mobile

  Apr 2011 - Dec 2011

  Technical Care Specialist

  Provided Tier II technical support to customers via inbound telephone calls. Assisted approximately 20 – 30 callers per day in a call center environment, providing excellent customer service. Extensive use of problem solving, multitasking, and communication skills.

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  Colorado State University Global

  Jan 2012 - Jun 2020

  - Manage 8 to 12 direct reports- Drive performance via coaching and mentoring- Analyze data to develop and implement strategy - Participate in hiring decisions- Develop and deliver training- Responsible for delivering results, meeting team enrollment goals and driving high quality interactions with prospective students Successfully led a team of four to five Enrollment Counselors while continuing enrollment counseling responsibilities, consistently performing at a high level. • Provided regular coaching/support and analyzed team and individual performance metrics. • Participated in departmental hiring and decision-making. • Delivered performance reviews, approved PTO and served as a direct report for my team. • Handled escalations and sought resolutions for grievances. Responsible for outreach, follow-up and enrollment of prospective students in a challenging, fast-paced, goal-driven environment on a high-performing team. Consistent top performer resulting in promotion to Team Lead. • Create and maintain relationships with modern learners via telephone, email and chat. • Focuses include lead management, retention and advising.

  • Enrollment Manager/Supervisor

    Jul 2018 - Jun 2020

  • Team Leader

    Mar 2013 - Jul 2018

  • Enrollment Counselor

    Jan 2012 - Mar 2013
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  SecureSet

  Jul 2020 - Mar 2021

  Campus Director

  Key Responsibilities- Leading and managing all aspects of campus operations - Driving student success and satisfaction- Serving as the campus representative to internal and external stakeholders Achievements - Created a culture of transparency, trust and clarity during a period of rapid change and uncertainty- Hired new team members to bring us to full staff within 3 months- Coordinated and hosted orientation and graduation ceremonies- Improved student performance assessment resulting in increased graduation rates- Strengthened relationships with local partner organizations - Launched a Talent Acquisition Pipeline project in partnership with a Fortune 500 company- Established a regular cadence of cybersecurity industry guest speakers - Conducted "ground game" marketing with reimagined events, radio ads, conference participation, partnerships, blog and, social media and newsletter content- Collaborated with other campuses to solve logistical challenges and increase operational efficiency - Key contributor on post-acquisition systems and operations integration - Partnered with the People Team to develop new on-boarding processes and policies for adjunct instructors- Improved operational efficiency by significantly reducing facility expenses*SecureSet Academy was acquired by Flatiron School in 2019 Show less

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  Flatiron School

  Mar 2021 - Dec 2022

  Key Responsibilities- Design and communicate strategic direction and program objectives - Synthesize student and employee feedback to inform decisions- Define and oversee monthly and quarterly performance goals - Work cross-functionally across the organization to align on goals and prioritize initiatives - Support and lead a national team of educators and the learners they oversee - Drive outcomes such as net promoter scores, graduation rates and job placement ratesAchievements- Steadily increased net promoter scores from Q1 through Q4 despite a high rate of organizational change- Successfully developed and executed instructional best practices training, creating clarity around expectations, standards and practices across modalities - Key contributor in developing organization-wide solutions for logistical staffing challenges - Live Cybersecurity students achieved 92% job placement rate in 2021, exceeding our organizational goal Show less

  • Senior Faculty Manager, Product Design, Cybersecurity, Data Science

    Jan 2022 - Dec 2022

  • Director, Live Cybersecurity Programs

    Mar 2021 - Jan 2022
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  Pikes Peak State College

  Jan 2024 - now

  Assistant to the Vice President, Student Experience & Equity / Commencement Coordinator