Christos Kontos

Experience

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  Proximity ZZDOT Greece

  Mar 2004 - Aug 2007

  Promotion Supervisor and merchandising
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  Business- Informatics Laboratory (BILab), Athens University of Economics and Business

  Nov 2006 - May 2007

  Laboratory Assistant, Voluntary work
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  Hellenic Telecommunications Organisation

  Aug 2007 - Aug 2008

  Telesales
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  Geniki Exypp Prostasia

  Apr 2011 - Nov 2011

  Consaltancy services
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  INTERAMERICAN

  Nov 2011 - now

  • Design a completely flat organizational structure and lead Front Office Operations team (consists of >50 direct reports) applying Lean & Agile methodology. • Strive for Operational Excellence through the development of a continuous improvement mindset (KAIZEN) & behavior and by performing operational management (performance management, capacity management, employee management). • Process optimization, digitalization, automation and standardization. First optimize and then make tasks available to sales agents and customers.• Develop team’s strategy and align it with the rest of the organization. Based on the strategic perspective, define and formulate solutions, policies and translate this into objectives, KPI's and targets.• Form the business plan of Front Office Operations team. Contribute to the preparation and consolidation of the organizations Business Plan & budget. • Set priorities and monitor the delivery of value & the performance versus the targets in line with the available budgets. Align with leaders, ensuring delivery of customer value in case collaboration across teams is needed.• Guide direct reports in their career paths. Coach people, set their development targets in collaboration with them, provide constructive feedback and monitor their performance towards their goals.• Perform stakeholders’ management on a higher level. Identify, recognize and acknowledge stakeholders and influence/ engage them. Build and maintain a network of relevant (external) stakeholders/ partners and represent IAG as an organization. Show less

  • Head of Front Office Operations

    Jul 2021 - now

  • Organizational Transformation Coach

    Jul 2019 - Jun 2021

  • Lean, Agile Coach

    Jul 2017 - Jun 2019

  • Lean Expert

    Dec 2014 - Jun 2017

  • Business Operations Analyst

    Nov 2013 - Nov 2014

  • Management trainee

    Nov 2011 - Oct 2013
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  Achmea

  Nov 2012 - Apr 2013

  Management trainee