Cedric Johnson

Cedric Johnson

Customer Representative

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location of Cedric JohnsonGainesville, Virginia, United States

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  • Timeline

  • About me

    Associate Program Analyst at General Dynamics Information Technology

  • Education

    • George Mason University

      2011 - 2014
      Bachelor of Applied Science (BASc) Information Technology - Security; Business Minor Grade Point Average: 3.31

      Activities and Societies: National Society of Black Engineers Armed Forces Communications and Electronics Association

    • Northern Virginia Community College

      2009 - 2011
      Associate of Science (AS) Information Technology Grade Point Average: 3.6

      Activities and Societies: Phi Theta Kappa Honor Society National Society of Collegiate Scholars

  • Experience

    • Papa Johns

      Jul 2007 - Jul 2010
      Customer Representative

      • Communicated effectively with clients• Recorded transactions using assigned computer system• Created requested pizzas and side orders in timely manner• Trained new staff members for use of telephone, computer, and payment system.• Lead and motivated team members with the ability to relate to others

    • George Mason University

      Sept 2011 - Jan 2012
      Student Caller

      • Build and rebuild relationships between the university and its constituents.• Increase private support for George Mason University.• Educate supporters about university events, improvements and needs.

    • System High Corporation

      Feb 2013 - May 2014
      Office Manager/Executive Assistant Intern

      • Organize office operations and procedures• Control correspondences with customers and vendors (shipping/receiving, distribution of incoming mail, receiving customer requests/concerns, etc.)• Researching pricing/quotes for services and equipment as required• File and retrieve corporate documents, records, and reports

    • USPTO

      Jun 2013 - Aug 2013
      Student Volunteer

      • Focused on reviewing web page redirects for the Website Management Branch within the Office of the Chief Information Officer • Reviewed server redirects for www.uspto.gov and assessed which were receiving minimal traffic • Identified redirects hops to reduce processing time for website visitors • Developed Javascript applet demonstrating JWPlayer

    • General Dynamics Information Technology

      Jun 2014 - now
      Associate Program Analyst
  • Licenses & Certifications

    • CompTIA Security+

      CompTIA
      Sept 2019