Tommy Lassiter

Experience

• 

  Pasco Underground Utilities

  Jan 1989 - Jan 1995

  Linemen, Installer, utility supervisor

  Locating and placement for underground telecommunications service drops.

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  Cable Communications & Engineering

  Apr 2000 - Jan 2004

  Operations Manager
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  Cox Communications

  Jul 2004 - Jan 2013

   Budget management of 60% of all work in the Arizona system. 2012 budget equaling 32 million dollars Capacity management of more than 2500 contractor routes per week (over 500 contractor techs) Contractor performance exceeding in-house performance in 2013 in the following categories; FCR, Home Certification, RGU sales, lowest work order modification (huge cost savings.) Underground drop buries contractor budget of 4.1 million dollars. Managing and developing 24 in-house direct reports Show less Overlook the performance of six contracting companies in the Mesa Area service center. Performance included but not limited to, FCR, Customer satisfaction surveys, RGU sales, completion percentage and proper certifications Forecasting contractor capacity to meet the needs of installation and service days outQuality control efforts on invoicing and physical labor completed by the VendorsCreated the Video (125 questions), Telephony (50 questions), and Data (50 questions) certification test for contractor qualifications in Arizona Show less

  • Field Operations Vendor Relations Manager

    Jul 2008 - Jan 2013

  • Field Operations Manager

    Jan 2007 - Jul 2008

  • Vendor Management Supervisor

    Jul 2005 - Jan 2007

  • Field Operations Supervisor

    Jul 2004 - Jul 2005
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  Cox Communications

  Sept 2013 - Sept 2024

   Capacity management of 60% of all Vendor Residential Installation and Service work in the Virginia region. 2016 Vendors achieved over 1500 routes per week, with a budget of over $20 million annually• Managed Commercial Business Vendor capacity to 150 routes per week. Managed Underground drop bury construction contractor since 2016 Managing and developing 22 internal direct reports, Three Service Assurance Managers, one Field Service Supervisor, 18 front line employees• Project team member for the standardized Field Service Vendor Management Playbook creation in 2014• Achieved Employee Opinion Survey scores above the national average in 2015• Set a Record for Vendor NPS in February 2018 at 73.4• Vendor/In-House gap closure with NPS at less than 6 points. Show less

  • Corporate Director, HomeLife Field Operations

    Mar 2023 - Sept 2024

  • Director,Enterprise Field Operations / Vendor Management

    Jun 2018 - Mar 2023

  • Regional Director Field Operations / Vendor Relations

    Sept 2013 - Jun 2018
• 

  GSTV

  Sept 2024 - Dec 2024

  Vice President of Network Operations