Sarah Evans

Experience

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  Crown Bank Family Dental Health Centre

  Jun 2005 - Apr 2008

  Dental Nurse/Oral Health Educator/Recpetionist

  Oral Health EducationProviding dental health education about tooth care and diet, offering advice and encouragement to patients.Dental Nursing:To assist the dentist or hygienist in all clinical procedures, such as examinations, fillings, extractions, cleanings. To maintain the surgery in a state of cleanliness to prevent cross infection To maintain instruments and equipment in a safe and sterile state To enter treatment details onto computer-held patient records accurately Prepare materials for use in all procedures Attend to patient comfort and safety Recption:Arrange appointments Take telephone calls Take payments from patients Maintain patient records General cleaning Show less

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  The Dental Surgery

  Apr 2008 - Apr 2009

  Registered Dental Nurse and Receptionist

  NHS and Private Practice. My role here involved:Maintenance of the surgery (including preparation/sterilisation of all instruments before and after patients)Administrative duties (making patient appointments, monitoring bookings on the IT system, answering the phones, document handling)stock control, processing radiographs,Use of Infection Prevention and Control (IPC) protocols

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  NHS Direct

  Apr 2009 - Apr 2014

  Dental Nurse Advisor

  I am responsible for the assessment and provision of and advice with regard to dental problems and within practice boundaries and the utilisation of professional clinical judgement, supported by a robust clinical decision support system.The IT Systems I use: Windows 7AdastraMicrosoft exchangeCitrixCCCIntranetCiscoVerint.I am confident in using professional judgement at all times, provide skilled and effective assessment of patients presenting clinical need. Able to apply critical analysis to the information during the care process to provide accurate advice and health information to patients in order to empower and enable them to act upon advice given. Maintaining an up to date awareness of current policies and utilise acquired skills in mental health, child protection, medication enquiries and all other aspects of general healthcare. Liaise effectively between caller and third party in critical situations/ areas of concern e.g.,child abuse, where information is not consistent or may be disputed Keep immediate and accurate records of service user enquiries to the service during the consultation. Identify and use information sources to support and underpin clinical decision-making. Recognise opportunities for providing health education during the consultation process and to supply such information either in person or by referring to appropriate health care professionals as required. Refer to other clinical colleagues as necessary for advice, but to maintain accountability and responsibility for decisions made in relation to clinical calls. Work independently, taking responsibility and accountability for managing own workload, risk assessment and risk management. Use advanced listening, probing and facilitative skills across a diverse range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression and to use complex communication skills to negotiate and provide support to callers. Show less

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  Globe Dental Practice

  May 2014 - Sept 2014

  Medical Receptionist
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  Atos

  Sept 2014 - Jan 2018

  Health Services Coordinator
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  Department for Work and Pensions (DWP)

  Jan 2018 - now

  Work Coach