Rahul Verma

Experience

• 

  AMW Motors Ltd

  Jun 2011 - Oct 2019

  Service Executive - Heavy Commercial Vehicle.

  # Execution & Control of Policies at Dealerships as per company guidelines.# Provide required support system at the Dealership level and Territory level.# Coordination to Spare Parts business and all service activities.# Revenue generation through AMC & extended warranty. # Setting up of the system at dealerships for Database management. # Customers tracking through post-purchase & service follow- up. # Coordination with OEM at the state level.# Tracking & control off-road vehicle.# Development of a service network.# Sales Generation through service activities.# Feedback to H. O. on field level development and market. عرض أقل

• 

  Al Hashar Group

  Oct 2019 - now

  Service Engineer - Develon Construction Equipment ( Formerly known as Doosan Heavy Equipment's)

  • Thorough understanding of the full range of procedures and techniques in the servicing, maintenance, and repair of heavy equipment.• Identifying the cause of the complaint about the equipment and assigning a technician to carry out the repair work.• Responsible for diagnosing problems, minimizing rework, proper use and care of tools and equipment, safety practices on the job, and proper job documentation including technical report writing.• Responsible for guiding customers on the maintenance of their equipment and ensuring efficient performance of the machine.• Identifying areas of improvement based on in-depth market, process, and competitor analysis• Ensuring timely service to customers in terms of warranty, free periodic maintenance, paid service, and customer safety.• Diagnosing all kinds of hydraulic control valves, hydraulic cylinders, hydraulic pumps, and hydraulic motors malfunctions.• Troubleshooting problems with engines, transmissions, axles, steering mechanisms, and brake systems.• Providing prompt service support to resolve customer complaints in accordance with applicable guidelines and regulations.• Ensuring that all repairs to customers' vehicles are performed on time, in an efficient manner, and to specifications.• Analyse the product complaints and provide feedback to the principal for further modification.• Plane service promotion program for better revenue and vehicle flow in the workshop عرض أقل