Faye Lambert

Experience

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  Temptations, From the Heart

  Feb 2007 - Apr 2013

  Retail Assistant

  Previously worked for Temptations, From the Heart, a coffee and gift shop based on a retail park. This role involved both working within the coffee shop and within the gift shop.The role allowed me to liaise with customers on a daily basis and resolve any issues they might have, process company orders with external suppliers and collaborate with other team members to ensure the smooth operation of the shop. It also allowed me to be responsible for balancing the company tills at closing time and allowed me to take on supervisor duties when required. Show less

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  Darwin Holiday & Leisure Resorts

  Apr 2013 - Aug 2013

  Call Centre Administration Assistant

  My role as Call Centre Administration Assistant allowed to me give administration support to the companies Holiday Home Advisor's within the call centre. The role involved the management of the company database, inputting new data and generating performance reports to present back to senior stakeholders within the business. It also involved support with direct marketing, taking control of sending out sales brochures and sales appointment cards, as well as interacting with customer enquiries over the phone and through email where required. Show less

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  Temptations, From the Heart

  Dec 2013 - Apr 2014

  Retail Assistant

  The company allowed me to return to the role whilst seeking other job opportunities, taking on the same duties as previous.

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  Darwin Holiday & Leisure Resorts

  Apr 2014 - Sept 2014

  Events Coordinator

  Previously worked for Darwin Holiday & Leisure resorts, one of the largest holiday park companies in the UK. My role within the company was Events Coordinator, this involved planning and managing on and off park events from inception to completion by working with a range of stakeholders across the business. The role allowed me to organise a number of events on park from small Holiday Home launches to charity family days generating a large profit for charity and a number of holiday home sales for the company. The role also allowed me to organise events off park with the most recent being an exhibit at the Southport Flower show with the aim of building awareness of the brand and generating sales of holiday homes. Show less

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  Click Consult (Part of Ceuta Group)

  Oct 2014 - Dec 2021

  Senior Content Marketing Executive at Click Consult Marketing Agency having been promoted from my previous role.In this position I am responsible for managing and carrying out digital marketing campaigns for a range of different clients in different industries and countries. This requires strong project management skills as I see through the campaigns from ideation to reporting. These campaigns require close communication with clients in order to understand their brand ethos and to ensure that their requirements are met. It also requires close collaboration with internal stakeholders within Click Consult including the design, SEO and outreach teams. The objectives of these campaigns vary from SEO campaigns with a view to shaping the link profile through to Digital PR campaigns which are aimed at building brand awareness and image. This is achieved by working with industry influencers and journalists to secure placements for our campaigns. In this role, I am also responsible for managing the budgets to ensure that everything comes in under the agreed costs. These costs will be detailed for the benefit of clients in the final report which runs through what the campaign has achieved and whether project objectives were met. In order to complete these reports, I utilise a variety of tools including Ahrefs, Majestic SEO and Google Analytics.Additionally I am responsible for the day to day management and monthly planning for our Social Media clients. This is a complex role which requires a strong understanding of the brand image of our clients to ensure that customers are answered promptly with a message which is in keeping with the brand, as well as ensuring that planned monthly activity which is agreed upon with the client are also reflective of this. Monthly reports are the completed to highlight activity. For this report I use various Hootsuite packages for both social scheduling & listening in addition to the social channels own analytics. Show less Prior to my promotion I was in the role of a Campaigns and Social Executive at Click Consult.In this role I was responsible for planning social media strategies for Click Consult's clients across a range of different industries and utilising various social media channels with the overall aim of encouraging engagement and building brand awareness.This required that I keep up to date with the latest industry trends and developments and acquire an in depth knowledge of client industries in order to accurately gauge the topics and content which will be of interest. I also had to understand the brand personas of clients so as to ensure that their brand message and tone of voice was communicated to their social audience. Show less

  • Senior Content Marketing Executive

    Oct 2017 - Dec 2021

  • Campaigns and Social Executive

    Oct 2014 - Oct 2017
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  Marketing etc.

  Mar 2022 - now

  Director | Head of Social Media & Content Marketing etc.

  We grow - yummy businesses into brands with simple strategy and creative marketing etc. We specialise in - industries such as leisure, pets and businesses doing great things for protecting mental health and our planet - See told you we worked with yummy brands.We offer - Faff free marketing services such as consulting, mentoring, strategy, social, content and other similar things.Snoots & Sploots, Pets etc. and Marketing etc. are trading names of Burrow&CoLimited

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  Snoots & Sploots

  Feb 2023 - now

  Top Dog

  We are marketing professionals who have a passion for furry friends, and we founded Snoots & Sploots with the goal of achieving great results whilst having a binky worthy time. Of course, we can’t deny that our love for cute pets may have played a small part in inspiring our brand.We’ve got three fetching services….🐾 Hub Listings - Launching Summer 2023, we’re building the mutts nuts, cats pyjamas of pet directories. 🐾 Marketing Mentoring - We’re run by experienced marketers who have been there, done that and got the collar. We’re your biggest suppawters and will help you to smash your business goals.🐾 Marketing Services - We offer ‘done for you’ marketing services so that you can focus on the floofs. We do everything from strategy, social media, SEO and other services that don’t begin with the letter S.And three boopable aims….🐾 Happy Pets & Happy Humans🐾 Animal welfare🐾 To help small businesses to thriveSnoots & Sploots, Pets etc. and Marketing etc. are trading names of Burrow&CoLimited Show less