Tsvetina Ivanova

Experience

• 

  CallPoint New Europe

  Jul 2009 - Feb 2010

  Teleagent

  - Worked with customers over the phone- Made reservations for an international car rental company

• 

  Telerik

  May 2010 - Mar 2012

  Technical support at one of the ASP.NET AJAX dev teams.The job inludes:- helping customers use the components provided by the company - preparing samples, debugging existing ones, providing guidance on implementing more complex scenarios using the controls;- writing documentation;- preparing examples for common use by customers; Technical support at one of the ASP.NET AJAX dev teams.The job includes:- helping customers use the components provided by the company - preparing samples, debugging existing ones, providing guidance on implementing more complex scenarios using the controls;- writing documentation;

  • Support Officer

    Apr 2011 - Mar 2012

  • Junior Support Officer

    May 2010 - Mar 2011
• 

  Progress

  Mar 2012 - Jun 2019

  Position update after acquisition of Telerik by Progress Software.Responsibilities include:As a part of the Telerik Platform product teams (Nov 2013-Feb 2017):- helping customers with their enquiries about Telerik Platform and related products and technologies (Telerik AppBuilder, Kendo UI, Cordova, hybrid mobile apps development and deployment)- taking ownership of the AppManager technical documentation;- taking part in bug fixing, improvements of the product and implementing some minor features (AppManager only);As a part of Kendo UI product teams (Feb 2017 - present):- helping customers with their questions and problems while using ASP.NET MVC/ASP.NET Core UI components, Kendo UI framework- writing documentation and creating support resources- knowledge sharing with colleagues Show less March 2012 - October 2012 - technical support at one of the ASP.NET AJAX dev teamsOctober 2012 -> November 2013 - technical support at one of the Windows 8 dev teams Both positions include: - helping customers use the components provided by the company - preparing samples, debugging existing ones, providing guidance on implementing more complex scenarios using the controls; - writing documentation; - preparing examples for common use by customers; - coaching junior support officers;November 2013 -> technical support at AppManager teamResponsibilities include:- helping customers with their enquiries about the product;- taking ownership of the technical documentation;- taking part in bug fixing, improvements of the product and implementing some minor features; Show less

  • Principal Technical Support Engineer

    Dec 2014 - Jun 2019

  • Senior Support Officer

    Mar 2012 - Dec 2014
• 

  Bosch.IO

  Jun 2019 - May 2022

  Deployment of cloud infrastructureDeployment, configuration and maintenance of the company's SaaS offerings in AWS, Azure and a Bosch-owned private cloud Deployment and configuration of monitoring software - ELK stack, Prometheus, Grafana, ZabbixMaintaining/extending the team's tooling - Helm charts, Terraform modules, Docker images, etc.Troubleshooting issues in the software with dev and support teams Providing technical support for the OSGI-based IoT Remote Manager (both on-prem and SaaS option) and Gateway SoftwareWorking with dev and ops teams on reproducing and troubleshooting customer issues, communicating status of bug and feature requestsWorking as a shared resource for the ops team

  • Cloud Operations Engineer

    Jan 2021 - May 2022

  • Technical Support Engineer

    Jun 2019 - Dec 2020
• 

  Coursera

  Jun 2022 - now

  Software Engineer