Surendra Singh

Experience

• 

  Aditya Birla Group

  Mar 2007 - Apr 2008

  Housekeeping executive

  Customer satisfaction, Day 2 Day accounting, Day 2 Day operation,Vendor Management, Team Leader. Cash Management,

• 

  Siesta Hospitality Services Limited

  May 2008 - May 2015

  Project operation Executive

  Prepare to new Guest house. Setup all the furnishing, Linen, Kitchen & decorating.Searching & Handling the Vendor.Proper record company goods and landlord goods with handover list of transit.Transit vacation with check list. Handover property to landlord with satisfaction. Stock Manage.Where house maintained. Executive – Customer Service (Corporate guest houses) May 2008 to Dec 2012 Managing Manpower & Maintenance for these property :-Deploy and implement measures to enhance operations.Maintain proper records and files of the unit’s.Implement proposals to the guest satisfaction and enable growth for the organisation.Worked towards highest levels of customer satisfaction as indicated through feedback.Effectively coordinate with in-house and potential guests to understand their requirements.Visiting the transits (guest houses) regularly.Coordinating with various sorts of vendors.Preparing monthly consumption at the transits.Monitoring the F&B cost against returns.Guest Food & Stay Billing & Handling Cash or Credit card. Show less

• 

  OYO

  May 2015 - Sept 2021

  Furniture and mattress category handling in oyo Life propertyNew Vendor developmentFinalised rate with vendor and close the rate contract with speceficationMonthly planning for all launch opex Iteam (with Science)- (Kitchen crockery, cutlery & Utensil, Linen, Housekeeping item, Branding item & Tablet,MobileWarehouse Inventory PlanningVendor wise monthly order planningTeam ManagementVendor invoices processing and payment processing with proper documentation on within TATMonthly provision and PnL creation for our categoryFurniture and mattress category handling in oyo Life propertyPR-PO-GRN creation in Eazyerp softwareProperty material delivery on TAT from vendorCoordination with ground team and close all the issueNew Vendor developmentFinalized rate with vendor and close the rate contract with specificationEnd to End Logistics pan India. Show less Manage property wise order and fulfill on time for go live all propertyCoordination with ground team and close all the issueMonthly planning for all launch opex Iteam (with Science)- (Kitchen crockery, cutlery & Utensil, Linen, Housekeeping item, Branding item & Tablet,MobileWarehouse Inventory PlanningVendor wise monthly order planningTeam ManagementVendor invoices processing and payment processing with proper documentation on within TATMonthly provision and PnL creation for our categoryPR-PO-GRN creation in Eazyerp software Show less

  • Vendor Management & Supply chain Sr.Associate

    Jan 2019 - Sept 2021

  • Vendor Management Associates

    Jul 2017 - Sept 2021

  • Vendor Management Sr. Executive

    May 2015 - Sept 2021
• 

  CARS24

  Aug 2021 - Aug 2022

  Operations Manager

  • Vendor Management.• Transport planning (as per weekly utilization) for intercity pan India.• Streamline the transporter process for delivery within TAT.• Team Performance (Daily, Weekly & Monthly basis).• Transporter Performance & Utilization reports (Weekly & monthly).• Monthly Provision & PnL data.• Transporter monthly billing & Payment processing with proper records and matching with the provision.• Penalized the transporter for all types of in-transit damage as per the penalty clause.• Resolving the day 2 day operation challenges, Coordination with internal- Sales team, City operation team, Finance team, Tech team, Legal team & Transporters.• New process implemented (Biometric project for ground team attendance, Yard correct address, and longitude-latitude in software).• Team Management. Show less

• 

  Paytm

  Aug 2022 - now

  • Handling end to end over all service related escalations (EDC, QR, DQR, Sound Box, Sim, and Merchandised DQR- Mapping-Unmapping) Pan India.• Segregation of all escalations and aligned to the service engineer TL’s at Metro Cities. NSS location cases assigned to the service vendor and Dispatch through courier.• Vendor management- TAT adherence, Fresh stock handover, Weekly/Monthly performance reports, daily tracking with the deployment and replacement proof, • DQR, Sound Box faulty device unmapping KAM account and new device mapping at the merchant name and dispatch through courier and reverse pickup after merchant confirmation for new device received.• Team management- Vendors {region wise 8 TL’s and more than 20 FSE (Field service engineer), On roll company 6 TL’s and more than 40 FSE (Fieldservice engineer) Assign the daily activity, follow-ups, and prepare day end report. • Inventory Management- Large number of devices (approx. 2 Cr) handover to vendor and reconciliation the devices after replacement and chase to vendor for faulty device returning in our warehouse.• Monthly billing with proper records checks, new activity assigned with training. • Monthly Provision with the activity records.• Penalized the Service vendor for all types of in-transit damage, false closure cases and TAT breach cases as per the penalty clause.• Surrender devices pickups aligned with the internal service team, service vendor & Couriers with the Unmapping and transfer to warehouse IMT.• Large corporate fresh EDC activation, test transaction, deployment through service team and courier at month end high load alignment.• Team Management (more than 25 people team size- daily work allocations and track performance every EOD) Show less

  • Deputy Manager

    Jul 2024 - now

  • Core Central ops

    Aug 2022 - Jul 2024