Sunil Shivanna

Experience

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  Hewlett-Packard

  Aug 2007 - Oct 2015

  WFM -- Capacity Planning Analyst (ITIL Certified)

  Planning AnalystHewlett-Packard Globalsoft Limited• Worked in a dual role of a Real Time Adherence Analyst and Scheduler for various enterprise teams within HP• Responsible for meeting SLA target, Training/Leaves/Break management. Preparing shift rosters and Training schedules for engineers following the forecast volume.• Active part of Knowledge Deployment project in order to increase Knowledge base utilization by the engineers.• Interacting with the forecasting team with appropriate data to validate the forecast volume.• Ownership in the setting and achieving of strategic and organizational goals• Established training programs for peers in regard to all aspects of workforce management and professional development• Achieved >90% SLA with the voice teams, performing below target• Increased Service Level for Non-Voice teams from 40% to 80%• Rich Experience in Employee Engagement programsWas also a part of first CAMPUS AMBASSADOR Program conducted by FirstSource in 2006. Was selected by the FirstSource HR team and others as one among the 20 AMBASSADORS across the country. Show less

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  Infosys BPM

  Apr 2016 - Mar 2022

  • Manager - Talent Acquisition

    Oct 2019 - Mar 2022

  • Assistant Manager (ITIL FOUNDATION CERTIFIED)

    Apr 2016 - Oct 2019
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  PwC Acceleration Centers in India

  Mar 2022 - now

  Recruitment Strategy and Operations Manager