Asad Mehdi

Experience

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  BASF Pakistan Private Limited

  Jan 2005 - Feb 2005

  Internee

  - Provide Complete IT Support- Handles all kind of Issues related to Networks- Operating System and other Software Installation- Provide Solutions and fixes via telephone or visiting users- Assist with problem isolation and technical escalation- Troubleshooting, labelling of Network and perform inventory tasks- Troubleshooting LAN links- All Operating System Installation with Software required

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  Civil Aviation Authority Pakistan

  Jun 2005 - Aug 2005

  Internee

  - Provide Complete IT Support.- Handles all kind of Issues related to Networks.- Operating System and other Software Installation.- Training on Console Environment of Cisco Pix Firewall 515E, 3COM Switches 7700 and 4228G.- Training on ISA Server, VLAN and VPN.- Concept of Patch Panels, Hub and Cables.

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  Warid Telecom Private Limited

  Dec 2006 - Aug 2007

  IT Support Engineer

  - Provide support to end-users experiencing OS & software issues. Troubleshoot and resolve problems related to hardware & network connectivity.- Perform routine maintenance on servers and computers. Update and patch software and operating systems to keep them secure and efficient.- Install and configure software applications as per requirements. Diagnose and repair or replace faulty hardware components.- Communicate effectively with users to understand their issues and provide solutions. Diagnose and resolve network connectivity issues.- Monitor systems for potential security threats and respond to incidents as needed. Ensure network security by implementing and monitoring firewall rules. Show less

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  System Innovations Private Limited

  Aug 2007 - Jan 2009

  IT Support Engineer

  - Configure and maintain network devices such as routers, switches, and firewalls. Implement and enforce security policies and procedures.- Respond to and manage support tickets, ensuring timely resolution. Maintain detailed records of support requests, resolutions, and system changes. - Provide training and support to help users utilise technology effectively. Work with other departments to address complex issues or projects.- Respond to critical incidents or outages, working to restore services as quickly as possible. Assist with on-boarding and off-boarding processes.- Participate in post-incident reviews to identify and implement improvements. Coordinate with vendors and service providers for equipment purchases. Show less

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  Royal Cyber Inc.

  Jan 2009 - Mar 2010

  Technical Services Specialist

  - Understand the technical requirements of clients and how IBM solutions address those needs.- Collaborate with product development and support teams to provide solutions to complex technical problems.- Assist in designing and architecting solutions based on client needs and IBM's product capabilities.- Create and deliver technical documentation, and training materials. Participate in client meetings and workshops to discuss technical details and solutions.- installation and configuration of IBM software, ensuring it is set up as client requirements and best practices to ensure optimal performance. Show less

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  PBM - Pacific Business Machines

  May 2009 - Oct 2010

  Technical Sales Specialist

  - Identify and pursue new business opportunities and potential clients. Build and maintain strong relationships with the clients.- Develop and implement sales strategies to meet or exceed revenue targets. Prepare and present sales proposals, including pricing, terms, and conditions.- Stay informed about IBM and Microsoft product portfolio, including features, benefits, and competitive advantages.- Negotiate contracts and agreements with clients, ensuring mutually beneficial terms. Track and report on sales activities, pipeline, and performance metrics.- Provide deep technical knowledge of IBM products. Create proof-of-concept demonstrations and technical presentations to showcase solution benefits.- Address and resolve technical challenges that arise during the sales process and during software deployments.- Train and support sales teams on technical aspects of IBM products and solutions. Provide technical guidance during the implementation phase. Show less

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  IBM

  Nov 2010 - Sept 2021

  - Worked with the chief architect to review solution in the architecture review board to set the technical directions on the project engagement.- Developed and executed strategy for the cloud / virtualisation implementations and migrations best practices to achieve architectural objectives.- In-depth understanding of data and integration technologies, approaches, and techniques to ensure alignment between technical solutions & business needs.- Problem identification and troubleshooting in managing systems, projects, and teams in range of IT environments for the customers.- Prepare technical solution design and other technical documentation including proposals and RFP responses.- Engage directly and collaborate with internal and external stakeholders to positively influence the solution strategy· Show less - Installation, Configuration, Integration of IBM softwares and provides post deployment support and perform planned regular maintenance activities.- Incident Management, Problem Management, Change Management and manage availability of IT Infrastructure and create performance report.- Provide 24/7 support during on call and responsible for IT infrastructure end to end support. Optimise BAU tasks by automating them.- Apply necessary fix packs, patches to ensure smooth IT operations. Setup and maintain service documentation and user management for the tools. Show less - Design and create innovative solutions to ease the monitoring infrastructure administration with IBM and VMware software technical solutions.- Participate in regular client meetings to collect requirements and present solution proposal for their IT infrastructure and implement them.- Implement necessary changes in-order to ensure the smooth-running IT infrastructures through change requests.- Deliver onsite trainings to the customers on IBM software running in their production environment. Troubleshoot issues provide technical support if needed. Show less - Work with clients to understand their business needs and requirements, recommending IBM software solutions that align with their goals.- Assist in the deployment and integration of IBM software, ensuring it meets client specifications and requirements.- Offer in-depth technical support for IBM software products, including troubleshooting and resolving complex issues.- Provide expert guidance on the implementation, configuration, and optimisation of IBM software solutions and provide trainings.- Develop and implement customisations or extensions to IBM software to tailor it to specific client needs.- Collaborate with development teams to create or modify IBM software solutions based on client requirements. Show less

  • Infrastructure Solution Architect at Client Innovation Center

    Jan 2016 - Sept 2021

  • Senior Technical Services Specialist at Global Technology Services

    Jun 2014 - Jan 2016

  • Technical Services Specialist at Global Business Services

    Sept 2013 - May 2014

  • Technical Services Specialist at Software Group

    Nov 2010 - Sept 2013
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  Kyndryl

  Sept 2021 - Mar 2024

  Senior Infrastructure Solution Architect at Client Innovation Center

  - Implementations of complex software solution and lead technical team and provide day to day directions to the team to deliver projects.- Responsible for the accountability for project deliverables and ensures all related architectural objectives are achieved.- Worked as the main technical interface into the customer and setup the architecture review board with internal team and client.- Communicate regularly with customers to address stakeholder requirements management and client relationship management.- Worked with the team of architects and prepare the architecture, estimate effort, skills and timeline required for the deployment.- Join the remote sessions and the calls with the clients to address architectural strategic direction and to troubleshoot technical issues. Show less