Kaitlyn Rentner

Experience

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  Walgreens

  Aug 2012 - Jan 2020

  -Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.-Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.-Counted, measured and compounded medications following state laws and regulations.-Resolved non-routine issues like third-party billing, computer system and customer service issues.-Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.-Assisted pharmacist with customer service to keep pharmacy efficient. Show less -Assisted established management staff with operational oversight, business development and process improvement strategies.-Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.-Gained knowledge of company policies, protocols and processes.-Communicated with vendors regarding back order availability, future inventory and special orders.-Organized projects and contests to increase sales and encourage exceptional customer service.-Acted with integrity, honesty and knowledge to promote culture of company.-Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.-Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Show less

  • Certified Pharmacy Technician

    May 2019 - Jan 2020

  • Customer Service Associate, Shift Lead, & Assistant Store Manager Trainee

    Aug 2012 - May 2019
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  World Best Gaming

  Jan 2018 - Aug 2019

  Live Content Manager & C.O.O.

  -Scheduled meetings internally department wide to review performance and organization goals on a monthly basis.-Assisted in helping talent build their professional profiles for further career success.-Assisted with all areas of marketing for the live content department through multiple internal teams.-Orchestrated campaigns for the department to see growth in engagement, impressions, and overall all data.

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  Monkey Knife Fight

  Aug 2019 - Sept 2021

  -Oversee and supervise customer support team-Customer support team scheduling-Provide training to staff to provide the highest standards of service, and ensure company policies are being followed-Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.-Coordinate customer cash-out requests.-Work with Product and Development teams on Quality Assurance testing as part of our regular development cycle.-Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.-Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.-Esports acquisitions and marketing through the gaming community-Creating videos, tutorials, and more for our esports related contests Show less

  • Customer Support Manager

    Jul 2020 - Sept 2021

  • General Operations Associate

    Aug 2019 - Jul 2020
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  EasternMediaGG

  Jan 2020 - Mar 2020

  Social Media Manager
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  Sizzle Popcorn

  Mar 2020 - Sept 2021

  -Construction from ground up, established partnership program for affiliates, partners, and teams.-Curate and send monthly newsletters to all partners and affiliates-Establish and retain relationships with partners-Bi-monthly reviews with partners and affiliates-Coordinating meetings with partners and affiliates within different time zones-Tracking of sales and partner/affiliate engagement-Coordinate and run weekly staff meetings Sizzle Popcorn, a premier Canadian-based popcorn company with gamers and healthy habits in mind.

  • Partnership Manager

    Dec 2020 - Sept 2021

  • Partner

    Mar 2020 - Dec 2020
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  Oxygen Supremacy

  Apr 2020 - Jun 2020

  Operations Manager

  -Kept staff organized within the general operations of the organization.-Curated content across multiple social media accounts.-Hosted weekly management and content creator meetings across multiple time zones world-wide.-Assisted with resume building and assistance with partnerships for streamers/players.-Worked with members of management on efficiency and effectiveness of their work.

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  G FUEL

  Sept 2020 - Jun 2022

  -Participated in acquisition, management, and utilization of over 80 influencers with a social footprint of 45million+ with creators such as DansGaming, Weesterner, FemSteph, and Halocene.-Assisted in both the relationship and development of marketing campaigns for Tier 1 Accounts.-Orchestrated marketing campaigns for over 100 influencers per activation with brands such as Marvel, Disney, Star Wars, Behaviour Interactive, SEGA, Sony, Gearbox, and various other projects.-Built, established, and maintained relationships with creators and multiple agencies.-Stayed up to date on latest trends and social media platforms.-Communicated ongoing organization goals with talent to see creator growth, increase in sales, and relationship build.-Kept meticulous data on my roster of talent for purpose of reporting and better knowledge of the creators I managed. Show less

  • Talent Manager

    Sept 2021 - Jun 2022

  • Partner

    Sept 2020 - Sept 2021
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  Kosmic Kandles LLC

  Oct 2020 - now

  Owner

  • Handcrafted premium soy wax candles for online sales and local events.• Managed all aspects of small business operations for Kosmic Kandles LLC.• Developed marketing strategies to increase brand awareness and drive sales.• Implement customer feedback to continuously improve product quality and customer satisfaction.• Implemented and operate a robust affiliate program with creators of varying social footprints

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  Bally's Interactive

  Jun 2021 - Sept 2021

  Customer Support Manager

  (Bally's acquired Monkey Knife Fight)

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  Mohegan

  Jul 2022 - now

  Product Operations Specialist, Digital Gaming

  -Work with the Product Manager and Director to manage and deliver on digital gaming projects, product operations and product analysis and reporting-Online Casino Game Management, including addition of new games into the platform as they come out, placement and organization of game tiles within the app to ensure optimal performance of games-Maintain update in-app FAQ & Knowledgebase articles, changes to policy pages, and promotional pages, within the products-Coordinate with our Online Marketing team to assist in the execution of promotions and sweepstakes, including distribution of funds to customers, promo code creation-Effectively communicate project expectations and requirements to team members, third parties, partners, and stakeholders in a timely and clear fashion-Manage and develop relationships across multiple departments within the company-Coordinate tasks with appropriate personnel, both internal and external-Ensure game content roadmap and project documents are complete, current, and stored appropriately-Develop full scale project plans, business requests and functional requirements documents-Configure and maintain iGaming portals for optimal performance using available data to drive decision making-Conduct regular competitor analysis and maintain marketplace awareness-Extract and produce ad-hoc business intelligence within digital gaming market-Maintain the integrity, performance, and compliance of digital gaming products within regulated territories Show less

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  ADVANCEDgg

  Aug 2022 - Feb 2023

  Partnership Manager