Manish Saxena

Experience

• 

  HawksCode

  Jul 2018 - Mar 2019

  Software Developer

  Spearheaded the development and implementation of new features for Androidapplications, enhancing user experience and boosting app performanceCollaborated with cross-functional teams to devise and execute mobilestrategies, leading to successful app launches and heightened user engagementConducted comprehensive testing and debugging of mobile applications toguarantee top quality and flawless functionality on diverse Android devices

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  Androidzone

  Apr 2019 - Sept 2019

  Android Developer

  Spearheaded the development and implementation of new features for Androidapplications, enhancing user experience and boosting app performanceCollaborated with cross-functional teams to devise and execute mobilestrategies, leading to successful app launches and heightened user engagementConducted comprehensive testing and debugging of mobile applications toguarantee top quality and flawless functionality on diverse Android devices

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  CapitalVia Global Research Limited - Investment Advisor

  Feb 2020 - Jan 2021

  Client Acquisition Manager

  - Conducted in-depth market research to identify emerging trends andopportunities in the industry, resulting in actionable recommendations forstrategic business decisions. - Analyzed and interpreted complex data sets to provide valuable insights onconsumer behavior and market dynamics. - Collaborated with cross-functional teams to design and implement researchprojects, ensuring timely delivery of high-quality results.

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  CRM Services Pvt. Ltd.

  Jan 2021 - Jul 2023

  Techincal Support Engineer L1

  - Provided first-level technical support to end users via phone, email, and remotedesktop tools, resolving hardware and software issues in a timely and efficientmanner. - Documented all support interactions and solutions in a detailed and organizedmanner on Power BI, ensuring accurate and thorough record-keeping for future reference. - Collaborated with cross-functional teams to identify and troubleshoot complextechnical problems, escalating issues to higher-level support engineers asneeded. - Conducted regular training sessions for end users on new technologies andsoftware applications, empowering them to resolve common technical issuesindependently. - Awarded 100% Customer Service Rating. Show less

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  Wipro

  Jul 2023 - Aug 2024

  System Administrator L2

  - Implemented and optimized ServiceNow and Salesforce workflows, automating key businessprocesses and increasing overall efficiency by 20%. - Conducted regular data cleansing and maintenance to ensure data accuracy andintegrity within Salesforce platform. - Collaborated with cross-functional teams to gather requirements and customizeSalesforce reports and dashboards to meet business needs. - Provided end-user training and support, resolving technical issues and ensuringsmooth adoption of ServiceNow system across organization. - Rated Top performer in the team by the ServiceNow Management Team. - Led a team of technical support engineers, overseeing their daily activities andproviding guidance and support to ensure excellent customer service and timelyissue resolution. - Troubleshot and resolved complex technical issues for Tier I support team,resulting in a 25% decrease in escalation rates and improved customersatisfaction ratings. Show less