David Shepley

Experience

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  JP Morgan

  Jul 1995 - Feb 1999

  - Associate, Middle Office Trade Support Desk, 1998 - 1999 Reconciled trader positions, created exception reports to monitor trade flow/settlement. Completed month-end reconciliation with Controllers. Responsible for Support Desk testing of Year 2000 changes for Listed and OTC securities. Performed desk-level Earnings at Risk analysis for US OTC and Listed Equities, Options and Converts. Member of Middle Office User Acceptance Testing (UAT) team. Created/tested relevant scripts for trade clearance scenarios.- Associate, High Yield Syndicate Desk, 1997 - 1998 Controlled Syndicate P&L, indications of interest, tracking of expenses, and final settlement with data vendors, syndicate group and issuer. - Syndicate Operations Specialist, 1995 - 1997 Managed the booking structure of deal, including settlement with issuer, IPO flip monitoring, trade processing, and deal accounting. Created a database to track and disseminate new issue information to over 100 users. Show less

  • Associate, Global Technology and Operations

    Jul 1995 - Feb 1999

  • Technology and Operations Assoc

    Jul 1995 - Feb 1999
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  Spear Leeds and Kellogg

  Feb 1999 - Mar 2000

  Trading Assistant OTC Equities

   OTC Market Maker, gained institutional and program trading experience Reconciled trading account using Middle Office comparison system

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  CIBC World Markets

  Mar 2000 - Jan 2008

  Director, US Equities Trading

   Risked firm capital to facilitate institutional customer order flow Analyzed company and sector fundamentals in Technology, Media andTelecom sectors Developed client relationships, cross-marketed CIBC’s Algorithm and Program Trading capabilities Tested front end Fidessa OMS and trained fellow traders prior to release Created a Middle Office exception report to monitor compliance and execution of client orders Participant on Reg NMS testing team prior to industry wide required compliance Created and tested scripts for front office Disaster Recovery Site systems Show less

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  NYU Financial Risk Management

  Jan 2008 - May 2009

  Student

  Financial Risk Management focusing on derivatives, best practices and standards

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  SunGard Financial Systems - now part of FIS

  Jul 2009 - Feb 2021

  Client Relationship / Product Manager

  Product Management• Project Leader tasked with creating Options Order Management System within VALDI OMSProduct Mgmt subject matter expert regarding market access regulatory controls as per FINRA regulationsProduct Management liaison to Client Services team, serving as aggregator of new enhancements for software release prioritization•Shaped and communicated product roadmap to clients and support; gathered feedback•Conducted gap analysis versus direct and indirect competitors and suggested strategies for better product performance and revenue generation•Responsible for improving the “Users’ Experience” of the product•Key member of next generation OMS design team•Design and UAT of critical new functionality including US and foreign options trading, basket and pairs trading, proprietary algos, Indications of Interest (IOI’s), homogenous user interface.Client Relationship Manager•Owns and manages top customer relationships•Defines account strategy and owns the account plan, including technical specification and use case generation for client enhancements and identification of client revenue opportunities, i.e. up-sellsAccountable for retention of existing revenue•Key product management member of 3 person focus team to prevent client departures Show less

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  FIS

  Mar 2021 - now

  Manager, FIS Client Services Desk

  Manage Client Experience Team covering the US Trading OMS (formerly Valdi OMS), Market Access Risk Manager (formerly Valdi Order Validator), and Options Risk Analyzer (formerly MicroHedge) Manage team of 20 CX agents internationallyResponsible for Service of over 100 clientsManage Phone system (NIC) and Email ticketing service (Team Support)Manage client escalationsPrioritize client needs with Product ManagementResponsible for the hiring and training of all CX personnel under my oversight Show less