Luis Loaiza

Experience

• 

  United States Marine Corps

  Jan 2014 - Jan 2018

  Quality Assurance Manager

  Supervised 7 Quality Assurance enlisted personnel responsible for the management of the Installation Personnel Administration Center's (IPAC) operations. Applied Lean Six Sigma/Continuous Process Improvement (LSS/CPI) principles to improve performance by systematically removing wasteful processes and reducing variation in internal functions. Directed personnel immediately responsible for conducting internal inspections.

• 

  U.S. Department of Veterans Affairs

  Feb 2020 - Jun 2022

  Senior Administrative Specialist

  Integrated several process improvement strategies to streamline workflow for social workers and counselors with the goal of providing expedient, accurate, and timely service to veterans seeking mental health counseling. Implemented a scheduling system that allows at-risk veterans to begin orientation and intake procedures into the VA Healthcare system during the initial date of contact. This has greatly increased positive client feedback and retention

• 

  Self-employed

  Oct 2022 - now

  Music Producer