Sunil Gupta (PMP, Scrum Master Certified)

Experience

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  GECIS

  Jan 1992 - Jan 1993

  Transition

  • Managed processes namely US Payroll, Transaction Processing and Bank Reconciliation. • Completed process transitions from US single handedly. • Played an instrumental part in migrating Payroll process from GE Transportation Systems (Pennsylvania). Single point of contact for customers in US for resolving queries and focused on accuracy and timeliness. Implemented a GB Project and certified as Six Sigma Green Belt from GE.• Processes migrated from various GE Groups (GEITS, GETS, GE Rail Services). Show less

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  American Express

  Jan 2005 - Jan 2006

  Analyst

  • Balance Sheet Reporting to Finance leadership team for accounts across American Express• Regular interaction & coordination with various business partners. Attend monthly calls & share monthly dashboard• High-level financial summary & analysis for consideration of Sr. Management stating the status of balance Sheet accounts in terms of identified exposures and projections• Adherence to Service Level Agreements (SLAs) with Business partners and Global Finance Policy & Procedures

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  Bharti Airtel

  Jan 2006 - Jan 2008

  Business Excellence

  • Deploy Six Sigma Culture in entire Maharashtra & Goa Circle• Measure Process CTQ, Audit process compliance (monthly & quarterly), track closure of process gaps• Participate in reviews with CEO and EC Members on weekly call/Dashboard review• Conduct training needs on Lean Sigma on monthly basis• Execute Improvement Projects (DMAIC, Lean Sigma)• Orient employees on Knowledge Management & support documentation of Best Practices & replication• Appropriately use Rewards & Recognition to energize & motivate Team Members Show less

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  HDFC Bank

  Jul 2008 - Nov 2014

  AVP - Quality Initiative Group

  As a Senior Project Manager, worked closely with various units (Retail Branch Banking, Business Banking Working Capital, Fincon) in improving processes (Productivity Improvement,TAT Reduction). As AVP - Black Belt handled : -- Strategic Projects identified by Senior Management. Monthly update with Senior Management / MD of the organization on project update & development. Ensuring top line benefit to the organization. -- Worked as a State Head for driving Service Quality ensuring process compliance, Improving Lobby Management and Five S at Retail Branches in HDFC Bank. Lead a team of 6 members across Western State in MP, CG, Nagpur & Amravati.Summary:• Carried out PAN India improvement projects identified by the Management to resolve the pain areas in business processes using LSPM (Lean Sigma Project Management) methodology, Six Sigma, Lean, 5S• Streamlined the processes to improve TAT (Turn Around Time) for services delivered to customers.• Involved in driving Lean Projects for Branch Banking & Finance Division.• Training on Lean Sigma on a quarterly basis. Worked as a functional consultant with various units in the organization.• Involve & coordinate with stakeholders for driving high impact projects, review progress with relevant stake holders to ensure timely delivery. Show less

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  Axis Bank

  Dec 2014 - Dec 2016

  AVP - Process Quality

  Driving strategic process transformation and business excellence initiatives. Quality improvement, productivity enhancement and cost reduction initiatives cutting across business verticals. Work as change agents and internal-consultants across domains leading cross functional teams. Support function heads in delivering on strategic initiatives. Managing strategic projects identified by Board & Management Committee to increase sales productivity.

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  Standard Chartered

  Jan 2017 - now

   Driving Strategic Projects for Corporate, Retail Banking, Wealth Management, NR Segment and other domains Ideate Strategic automation opportunities proactively and understand the core processes, and identify similar needs across product area to drive scalable solutions Strategic thinking and planning to enable change in the required areas as per the need and priority Bring in industry knowledge to identify changes in a proactive manner, bringing in best practices of processes/system  Work with Stakeholders to streamline by eliminating redundancies and making process lean Part of monthly strategic meetings alongwith SCB CEO and Business Heads Identify projects to enable customer satisfaction from Voice of Frontline and Customer Experience meetings Work cross-functionally and be the liaison between multiple teams Work as change agents and internal-consultant driving change management project across domains Ensure benefit delivery as per financial and non-financial targets in managed projects through effective implementation and change management Show less

  • Director - Process Effectiveness

    Apr 2020 - now

  • Associate Director - Process Effectiveness

    Jan 2017 - Mar 2020