Mer Moreno

Experience

• 

  VTLS Europe, S.L.

  Jan 1992 - Jan 2005

  Systems Librarian

  - Technical support on software developed by the company- Training librarians and system administrators- Product demonstrations- Testing, documenting and translating software- Languages: English, Catalan, Spanish, Portuguese, French

• 

  Bol Iberica

  Jan 2000 - Jan 2001

  Database Department Responsible

  - Coordination with the Product and Marketing Departments- Content quality control- Design, specs and testing improvements both to backend and frontend- Batch data modifications through Oracle's SQL- Managing a team of 6 librarians- Languages: Spanish, Catalan, English

• 

  Diputació de Barcelona

  Jan 2006 - Jan 2010

  Automation consultant

  - Requirements specification and planning- System configuration and functionality testing- Documentation and staff training- Batch data modification- Languages: Catalan, English

• 

  Instituto Cervantes (Berlin)

  Jan 2011 - Nov 2012

  Library Director (part time)

  - Patron assistance (reference, circulation, reception...)- Cataloging of monographs and audiovisual materials, serials check-in- Yearly inventory control- Testing new releases and functionalities- Languages: Spanish, German, Catalan, English

• 

  SirsiDynix

  Nov 2011 - Sept 2016

  Library Relations Manager

  - Customer Accounts management, with a retention rate of 98%- Product presentations- Surveillance of critical support and administrative issues- Translation of software and documentation- Languages: English, Spanish, French, Catalan

• 

  Innovative Interfaces

  Oct 2018 - Dec 2020

  Sales Engineer

  - Product demonstrations: online, on site and at library events- Configuration of demonstration environments- Software testing and translation- Support to sales activities- Languages: English, Spanish, Catalan, French and Italian

• 

  TransPerfect

  Feb 2021 - May 2022

  Senior Solutions Engineer

  - Set up translation technology integrated with content creation tools (Adobe Experience Manager, SAP Commerce, Sitecore, Contentful, Marketo)- Training end customers- Troubleshooting- Languages: English, Spanish, French

• 

  Holded

  Jun 2022 - Jun 2023

  Onboarding Automation Specialist

  - Design conversational experiences- Train the chatbot- Analyze customer's interactions and align with their needs and requests- Document procedures, including vocabularies, style guides and internal how-tos- Languages: Spanish, English, French, Catalan