Shuja Hussain

Experience

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  Ufone

  Nov 2000 - Sept 2004

  Manager Billing
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  Telenor Pakistan

  Sept 2004 - Dec 2015

  Manager BSS
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  Jazz (previously known as Mobilink)

  Dec 2015 - now

  Head of BSS / IT

  Leading a team of leaders and experts responsible for IT Modernization & Platform Transformation to improve business outcomes, transform business models and enhance customer experienceMain responsibilities• Define & Align IT Strategy with Jazz’s Strategy• Develop & Deliver IT Roadmap for Digital Business Transformation• Accelerate Digital for Future-Ready Business. • Design, Plan, Develop, Implement & Integrate Core IT & Digital Platforms• Develop CI & CD framework to support Digital Business needs. • Analysing Cost, Value & Risk of IT• Vendor/Stakeholder Management• People ManagementKey Achievements:• Lead the DBSS IT Transformation and Reshaped the IT Delivery model with focus on create value for business, technology evolution and building high performance team. o Unified Prepaid, B2C, B2B and Fixed line business process to improve time to market. o One of the largest customer data migration (113M) was achieved successfully• Digitize customer interaction by introducing new digital framework; Open digital Architecture, API gateway, Digital Data layer and micro services framework o Jazz world Pakistan largest super app loved by 14M monthly active users o Become the first mobile operator in Asia to launch jazz customer support and services on WhatsApp o Successful Launch Jazz Cash App 2017-18 o Launch IBM Watson (chatbot) & Automation anywhere platform to digitize and automate key business processes • Reorg the IT infra domain to support Business growth, Operational excellence and business continuity o Jazz first B2B cloud to support Enterprise IT infra needs o Setup private cloud to support jazz cloudification roadmap o Introduce BYOD and Centralized Printing Solution & Enable Employees to login from any where any time from any device (Enterprise mobility) • Design & Deliver IT roadmap for Mobilink & Warid Merger. Show less

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  JazzCash

  Oct 2022 - now

  Chief Technology Officer