Mardy Pabalan

Experience

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  Fontana Golf Club Inc. (FA Korea C.C)

  May 2013 - Feb 2014

  IT Specialist

  ● Installing and configuring computer hardware operating systems and applications.● Monitoring and maintaining computer systems and networks (switch, hub, routers).● Troubleshooting system and network problems and solving hardware/software faults, replacing parts as required. ● Maintaining an updated inventory of hardware and resources. ● Carrying out client/quest wireless connection and computer-related issues maintenance. ● Frequent visit to Hotel, Tee Houses, Restaurant, Pro Shop and the offices for repair and technology needs. Show less

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  The Outsourced Accountant

  Jan 2015 - Jan 2016

  IT Support Specialist

  ● Installing and configuring computer hardware operating systems and applications.● Support Tools and hardware concern● Setting up and troubleshooting computer●Maintaining and monitor bandwidth connection●Maintaining the file server●Monitoring and setting up a PFSense firewall router.

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  Puregold Price Club, Inc.

  Feb 2015 - May 2016

  Management Information Systems Specialist

  ● Installing and configuring computer hardware operating systems and applications. ● Monitoring and maintaining computer systems and networks (switch, hub, routers). ● Troubleshooting system and network problems and solving hardware/software faults, replacing parts as required. ● Updating POS and Bizerba daily price update. ● Troubleshooting POS and Bizerba

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  TaskUs

  Aug 2016 - Nov 2018

  IT Support Specialist

  ● Installing and configuring computer hardware operating systems and applications.● Push windows update for security● Support Agent for Tools and hardware concern● Setting up and troubleshooting Macbook ● Troubleshooting IOS ● Deploying Security patch update● Update McAfee Antivirus

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  TOA Global

  Nov 2018 - Sept 2021

  IT Support Officer

  ● Installing and configuring computer hardware operating systems and applications.● Supporting SCEE employee offshore via NCentral remote desktop● Making sure all tickets are resolved before SLA alert.● Creating a user account in Active directory.● Managing computer software via NCentral● Managing emails via Microsoft Exchange on prem and Exchange Online● Managing Telstra IP telephony and setting up handset and softphone

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  SupportNinja

  Sept 2021 - now

  IT Incident Manager

  • IT Incident Manager

    Nov 2023 - now

  • Information Technology Support Supervisor

    Sept 2021 - Dec 2023