Aleksei Tikhonov

Aleksei Tikhonov

Client Account Manager

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location of Aleksei TikhonovYerevan, Armenia

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  • Timeline

  • About me

    IT Project Manager | ex-Nexters, ex-Accenture

  • Education

    • Российский Университет Кооперации (бывший Московский Университет Потребительской Кооперации)

      2010 - 2015
      Специалист International Economics
    • Российский Университет Кооперации (бывший Московский Университет Потребительской Кооперации)

      2011 - 2014
      Переводчик в сфере профессиональной коммуникации
  • Experience

    • KISLOROD

      Jun 2016 - Aug 2017
      Client Account Manager

      Responsibilities:• Consulting clients and selecting the appropriate solution for their business challenges in creating/developing/technically supporting their online resources• Developing, maintaining, and updating sales scripts• Creating, maintaining, and updating commercial proposals and presentations• Drafting technical specifications• Participating in the development and improvement of the company's primary business processes• Contributing to the company's growth• Preparing reports, participating in, and presenting at specialized seminars organized by the company Show less

    • Группа компаний Исерв

      Aug 2017 - Oct 2019
      Scrum Master, Group Head, Client Account Manager

      Omni-US -A universal suite for calculations and management of business processes for companies in the Energy and Utilities sector.Tools and Technologies: Microsoft TFS, Microsoft Azure DevOps, Microsoft SharePoint, Microsoft Project, Scrum, LeanProject Tasks:• Coaching Scrum teams• Creation of Scrum teams• Setting up infrastructure for collaborative work of Scrum teams• Analysis and improvement of the company's business processes in terms of production and project management• Compilation of checklists for Scrum teams and project managers• Searching and recruiting new specialists (developers, technical support specialists)• Administration and development of the internal collaborative software development system - Microsoft TFS 2017 (subsequent major update to the new version - Microsoft Azure DevOps Server)• Conducting training for new employees on working with Microsoft TFS 2017• Creation of training materials on Microsoft TFS 2017 for new employees (business processes, artifacts, interface, reporting)• Gathering information from stakeholders, writing business and system requirements for the development team to create new reports in the Microsoft TFS 2017 system (ms sql reporting services). Control of timelines and budget• Organizing expert groups to improve the company's processes in software development and participating as a facilitator• Organizing and holding meetups for developers, including giving presentations on agile software development methodologies Show less

    • AGIMA

      Oct 2019 - Oct 2021
      IT Project Manager, Scrum Master

      Instrumental Master of Innovations:• Jira & Confluence: Magic wands for effective project management and knowledge sharing!• GanttPro: Your compass in the world of project timeline management.• Kanban and Scrum: Your personal artist in drawing the path of a project!Chronicles of Project Ventures:• Creating Magical Teams: Successfully organized and transformed a web analytics team, applying agile methodologies, to morph a gentle breeze into a powerful wind of change!• Master of Scrum Ceremonies: Efficiently facilitated key Scrum events, boosting team spirit and efficiency.• Analyst of Emotions and Efficiency: Dove into the ocean of metrics to fish out the secrets of amplifying our team's productivity.• Time Planner: Crafted and steered the magical scrolls of project schedules, keeping the team abreast of upcoming adventures.• Guardian of Timelines: Shielded projects from delays and actively managed the expectations of our treasured clients.• Orchestrator of Meetings: United diverse minds in status meetings, creating symphonies of productive communication amongst teams.• Architect of Client Relations: Initiated and led status meetings with clients, building bridges of understanding and collaboration.• Master of Infrastructure: Forged unique management tools (Jira, Confluence) making them our reliable allies.• Keeper of Documents: Ensured organized documentation and actively safeguarded the company’s financial well-being through controlling accounts receivable.• Guardian of Technical Support: Ensured seamless and continuous operation of first and second line SLA 24/7 support services, becoming a reliable shield for our users and clients.• Journey of a Full-Cycle Project: Spearheaded the launch of a full-cycle project, from concept to release. This was a website for a major non-governmental pension fund, demonstrating an aptitude for overseeing and implementing every project phase with acumen. Show less

    • Accenture Russia & Kazakhstan

      Oct 2021 - Jan 2022
      Strategy & Technology Analyst

      Agile transformation of a large international Food TECH company:🚀 Artistry in Analysis: Diving deep into business processes analysis and visualization, unearthing hidden gems of optimization and innovation within a major international Food TECH company.🛠 Jira Magic: Deploying intricate and effective processes in Jira, transforming chaos into order along the product development journey.🛡 Embodiment of Product Owner: Establishing and vividly embodying the Product Owner role within SAFe, becoming the sword and shield for product interests and evolution.📚 Confluence as an Encyclopedia: Enlivening the corporate WIKI, turning the Confluence space into a wellspring of wisdom and knowledge for the entire team.⚙ SAFe Implementation: Agile and adept in implementing SAFe practices, building bridges between flexibility and structure.🗓 Art of PI Planning: Organizing PI planning, fostering synergy and directionality within agile teams.🌱 Nurturing Business Initiatives: Structuring well-thought processes for devising and implementing new business initiatives, acting as a catalyst for innovation.🎙 Facilitation Magic: Harmonizing team meetings, creating a platform for efficient communication and collective decision-making.🎉 Master of Presentations: Crafting and delivering enthralling presentations, turning data and strategies into compelling stories for stakeholders at all levels. Show less

    • Nexters

      Mar 2022 - Feb 2024
      Project Manager

      🚀 Master of Cross-team Synchronization: Under my guidance, marketing teams, including Marketing Growth, User Acquisition, and Creative Production, transform into cohesive and productive units, managing groups ranging from 10 to 60 members!🔍 My skillset includes:🌐 Establishing transparent workflows, ensuring continuous interaction both within and between teams.📆 Strategy and implementation of quarterly planning with a focus on achieving objectives.🚀 Development and introduction of prioritization methodologies, minimizing communication noise, and automating repetitive tasks.🛠 Conducting masterclasses and trainings on tools like Jira and Confluence, and a detailed analysis and realization of business requirements.💼 Organizing, facilitating, and coordinating meetings, brainstorming sessions, and strategic discussions.🏆 My key accomplishments:✨ Setting up the workflow processes for the Marketing Growth team from scratch.📊 Developing and implementing in-depth analytical reports in Tableau, offering insights into every aspect, from marketing traffic acquisition to the speed, efficiency, and cost of the Creative Production team.🔄 Transforming the User Acquisition team, engaging it in active collaboration with other departments and expanding communication horizons.💪 Shifting from a traditional team approach to establishing cross-functional groups capable of swiftly responding to shifting business objectives.📨 Streamlining and structuring information flows in communication tools like Slack and Confluence, enhancing coordination and boosting productivity.______________Nexters is an international game development company which strives to introduce the joy of core gaming experiences to casual players.We are in Top-5 Independent Game Developers in Europe.Hero Wars is Multiplayer Fantasy RPG Blockbuster with more than 120 million downloads Show less

    • GeForce Now

      Mar 2024 - now
      Lead Project Manager

      GeForce NOW is a cloud gaming service that allows you to play games using the resources of special remote servers.As a Lead Project Manager, my responsibilities include: • Implementation of Agile development methodologies into the development pipeline • Establishment of project management processes • Automation of processes • Development and management of strategic project plans, timelines, and budgets • Defining project goals and objectives, resource allocation, and performance monitoring • Managing a cross-functional team, ensuring timely task completion • Risk management and resolution of complex issues arising during the project • Maintaining detailed project documentation and reporting • Regular communication with stakeholders and providing project status reports • Analyzing project effectiveness and implementing improvements for future initiatives Show less

  • Licenses & Certifications

    • Certified SAFe® 5 Product Owner/Product Manager

      Scaled Agile, Inc.
      Dec 2021
      View certificate certificate
    • Управление проектами

      Высшая Школа Экономики
      Jun 2019
      View certificate certificate
    • Professional Scrum Master I

      Scrum.org
      Oct 2020
      View certificate certificate