Bhupesh Kumar

Experience

• 

  Tata Consultancy Services

  Feb 2010 - Mar 2013

  System Engineer

  • Monitoring and Incident Management• Troubleshooting and Issue Resolution• Documentation and Knowledge Sharing• Change Management• Automation and Scripting• Performance Monitoring.• Vendor and Supplier Management• Security and Compliance• On-Call Support• Capacity Planning• Disaster Recovery and Business Continuity• Training and Mentoring• Deployment Activities

• 

  HCL Technologies Ltd

  Jun 2015 - Aug 2016

  Senior Analyst

  • To maintain high login Efficiency (Availability) for customers• To resolve tickets within agreed SLA of ticket volume and time• To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases• To update worklogs and follow shift/ escalation process and process compliance• Work on value adding activities such Knowledge base update & self development Show less

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  Indian institute of management rohtak

  May 2019 - Jul 2021

  Program manager

  • Program Development• Admissions and Enrolment• Curriculum Management• Academic Calendar & Timetabling• Examination & Results• Budget Management• Student Support-Clubs/Events/Certificates/BonafidesApprovals/Mentoring/Transport/Management/Mess/Hostels/Hospitalization/Security/Insurance/Leaves/Transcripts/Convocation/Guest house etc• Accreditation and Compliance• Faculty Coordination• Quality Assurance• Program Promotion• Stakeholder Engagement• Graduate Placement and Career Services• Data Analysis and Reporting• Program Evaluation• Project Management• Continuous Improvement Show less

• 

  Ashoka University

  Jul 2021 - May 2022

  Assistant Manager

  • Providing administrative support to the Dean, Associate Dean and Director of Academic Affairs in the academic components of the Undergraduate and Postgraduate programs, including (but not limited to) course registration, scheduling, advising & mentoring, and analysing academic data for trends and projections;• Liaising with Head of Departments on academic advising, degree navigation, course codes, course planning, advising, mid-semester flagging;• Collaborating with the Office of Learning Support, Centre for Writing and Communications, Ashoka Center for Wellbeing, Admissions Team, Teaching Faculty (permanent and visiting) and Teaching Fellows in ensuring an inclusive learning space for all students;• Working with the Student Government, primarily the Ministry of Academic Affairs and Department Representatives, in addressing concerns;• Overseeing academic events and awards such as the Academic Expo, Academic Society Merit Awards, or the Dean’s List;• Monitoring the academic achievement of students on the academic radar through regular communication and meetings, including documentation of academic transgressions and liaising on these with the relevant stakeholders; and• Liaising with the Registrar’s Office and the Office of Examination on all assessment related matters as well as degree and transcript generation.• Being an integral part of discussions pertaining to academic policy;• Performing any other duties & tasks as assigned by the Institute from time to time. Show less

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  Alletec

  Jun 2022 - now

   Develop new vertical – EdTech Develop new product- EdTech 365 Presales engagement- Demo/Presentation/Proposal Gap Analysis & Requirement Gathering Business Analysis & Consultancy Project Management- Scrums/Sprints Solution Design & Architecture UI/UX design Customization and Configuration Automations of business processes & workflows Data Analytics and Reporting Compliance and Security Functional Testing and Quality Assurance Training and Documentation UAT & User Support Integration & Data Migration Client Relationship Team Management & Work allocation Evaluate & manage new requirements Ensure system adaptability & usage Identify and analyze pain points & provide innovative solutions Merge AI  Integrate legacy applications and data migration Handle weekly review meetings, highlight/intervene and eliminate major challenges Handle daily scrums and tack project status Modules developed – Admissions, Academics, Examinations, Convocation, Finance and Financial Aid, Hostel & Mess, Transportation, Self-Services, Feedback and survey, Learning management system, Research and Grants, Registration and timetable, Student Affairs, International Students, Administration and Maintenance, Clubs & Event Management, Scholarships, Appointments, Scheduling, Program Outcomes/Course Outcomes, Gate Pass, Infrastructure, Reports, Dashboards, Auto email etc. Recruitment, Onboarding, Training, Performance Management, Employee Relations, Employee Engagement, Succession Planning, Compliance, Exit Interviews Show less

  • Freelencer Senior Functional Consultant

    Jan 2024 - now

  • Senior Consultant, Functional Lead, Subject Matter Expert

    Jun 2022 - Jan 2024