
Anna Howden
HR (PSO) Auditor

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About me
Acquisition, CX and Retention Manager at Bank of New Zealand
Education

Epsom Girls Grammar
-
The University of Auckland
2011 - 2015Bachelor of Commerce and Arts Conjoint (B.Com. BA) Management, Marketing, and Urban Geography
Experience

McDonald's
Apr 2015 - Sept 2016HR (PSO) Auditor- Audit the people practices in both McOpCo and Franchise restaurants. - Excellent communication, building strong relationships founded on trust and confidentiality. - Identify HR issues and report insights nationally to restaurant and head office management.- Knowledge of HR practices and employment legislation.- Project leadership and management for revised audit guidelines. Redesigned process to a streamlined approach. - Achieved growth of PSO* in Franchise - 13 new clients. *People Satisfaction Opportunity (PSO) is an initiative designed to help bring focus to people practices in NZ McDonald’s restaurants. It is a measurement tool that provides restaurant and head office management insight into basic people practices. Show less

James Group Real Estate Ltd
Sept 2016 - Nov 2019Marketing Executive- Implementation and management of brand strategy across all platforms.- Budget management.- Design, develop and curate all print and e-marketing.- Increase brand awareness/recognition and brand loyalty.- Cement James Group's niche position within the Commercial & Industrial market.- One direct report- Social media & PR management.- Design and JG branding (advanced InDesign).- Organise lead generation events – Investment seminars and Annual Corporate Golf Day.

Bank of New Zealand
Nov 2019 - now- Working cross functionally: Savings & Investments, Business Lending & Wealth.- Implement integrated marketing activity for key audiences delivering to portfolio strategies, plans and targets; end to end management.- Project managed campaigns using the test, refine and learn approach to drive continuous improvement and development.- Owning and supporting campaigns across CLM, acquisition and retention.- Budget management.- Stakeholder management and engagement - Training and supporting the wider Marketing Communications team. Show less
Acquisition, Customer Experience and Retention Manager
Sept 2020 - nowMarketing Associate
Nov 2019 - Sept 2020
Licenses & Certifications

FINSIA Professional Banking Fundamentals (PBF) qualification
FINSIAFeb 2022
Volunteer Experience
Making the Give lunches
Issued by Eat My Lunch on Jan 2018
Associated with Anna HowdenDonation collecting
Issued by Pink Ribbon Program on Jan 2014
Associated with Anna HowdenCook Nights
Issued by Ronald McDonald House Charities on Jan 2016
Associated with Anna Howden
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