Barillon Philippe

Experience

• 

  DIAC

  Feb 1993 - Jan 1996

  Roadside Assistant Officer

  Enforcing roadside Assistance to Renault and GMF customers in trouble

• 

  Renault SAS

  Feb 1996 - now

  Managing the technical-legislative diversity at the level of a vehicle project: - 2019 -> 2021 : JFC (Espace V) - 2020 -> 2021: HFE (Kadjar) - 2020 -> 2022 : B10 (Zoé) Processing of customer complaints addressed to the Chairman of the Group ATL & BTL Communication, Fleet CRM Admin, WW Sales Reporting Support for International Tenders Analysis of warranty cost drifts and recommendation of action plan (suppliers reclaim, audit, network training, technical analysis) Coordination of invested equipment purchases within a mechanical project (engine, gearbox)

  • Technical Documentation Pilot

    Apr 2019 - now

  • Customer Care Advisor for the President

    Mar 2015 - Mar 2019

  • Sales and Marketing Coordinator B2B

    Nov 2003 - Feb 2015

  • Warranty Costs Analyst

    Jul 2000 - Oct 2003

  • "Mechanical Equipement Goods" Project purchaser

    Feb 1996 - Jun 2000