Marcel Winkel

Experience

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  Kemira

  Jan 1993 - Jan 1996

  Application Management
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  ELC

  Jan 1996 - Jan 1999

  Project Manager/BI Consultant
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  Ordina

  Jul 1997 - Jun 2001

  Responsible for management of 35 + IT professionals at customer sites/projects Project Mananagement & Consultancy on Business Intelligence

  • Technical Manager

    Aug 1999 - Jun 2001

  • Project Manager/Consultant

    Jul 1997 - Aug 1999
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  Avaya

  Jul 2001 - Aug 2009

  FocusSupport the EMEA leadership with the significant challenges that exits today in the region. EMEA as the second largest region has particular issues with the complexity of its business model and the need to complete Tenovis integration.The team is responsible for managing the EMEA IT portfolio and will partner with the business to capture and prioritize demand As part of this process the team will ensure alignment with global strategies and optimize business value creation.DeliverablesOptimize the business value creation of the EMEA IT investment portfolio in FY 07Support EMEA portfolio delivery and the measurement of ROI realization for IT investmentsDevelop optimized and agreed proposal for EMEA IT investment portfolio in FY 08 Show less

  • sr Manager, International IT

    Jan 2008 - Aug 2009

  • Senior Manager, IT Business Services EMEA

    Feb 2007 - Dec 2007

  • IT Business Liaison, EMEA

    Jan 2007 - Jun 2007

  • IT Manager Northern&Eastern Europe

    Sept 2003 - Dec 2006

  • IT Manager Netherlands & Nordics

    Jul 2001 - Aug 2003
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  Genzyme Europe BV

  Sept 2009 - Nov 2012

  - Regional Liaison (relationship management) globally for Enterprise Infrastructure (EI) services to other IT groups & MSP/Vendors and the business, as appropriate- Lead and assist Service Delivery Managers with local/regional management function in the space of Networking, Systems/Storage, Desktop Engineering, Telecom, IT Facilities (Datacenters)- Establish regular regional management meetings and Customer Services Reviews - Oversee regional EI services of IT Project Portfolio and Operational Work Activities (OWAs), establish the relative priority setting.- Function as stakeholder in IT projects that have significant regional impact- Takes ownership and act as ‘Crisis Manager’ where needed in case of incident management & problem management- Assist the Service Delivery Managers with the development of IT processes to ensure adequate service levels for customers and improve the overall quality and performance- Lead/Participate in project due diligence activities for regional based projects involving IT Infrastructure, as needed- Analyze the needs of business units and sites to establish priorities for EI services and implementation work in line with global standards- Provide input to and participate in global sourcing RFP efforts in the Infrastructure space (Server/Storage, Managed Network, Datacenters)- Participate and co-Lead Merger/Acquisition in the IT area, Global Workstream of IS Integration, Organizational mapping of staff Show less

  • Associate Director, Enterprise IT Infrastructure

    Feb 2011 - Nov 2012

  • Manager at Enterprise IT Infrastructure EMEA

    Sept 2009 - Jan 2011
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  Sanofi

  Oct 2012 - Nov 2019

  - Accountable for Enterprise (Global) Video Services, a department within Sanofi Digital WorkPlace (CTO organization, IT Infrastructure) - Directing a global team (based across the world) to Define Deliver and Maintain the entire Lifecycle (Architecture, Design, Plan, Build, Deploy and Run) for Infrastructure Video Services (Video Conferencing, Telepresence, Skype for Business integration, Zoom, Polycom, Webcasting, Video On Demand), - Defined, Executed and Implemented new Video Conferencing Service Strategy moving from on premise to Cloud (Zoom), migrating 120.000 users globally, implementing 300+ rooms with a Customer Satisfaction of 97+%Define, Monitor, Measure Service Level Agreements and Objectives internal and with external vendor & managed services- Define, measure and report on customer centric end to end Service Performance [KPIs] and utilization metrics- Identify, communicate and execute Continuous Improvement opportunities of Video Services- Accountable for the Video Services Project Portfolio Budget and Recurring (OPEX) costs (10M€+)- Contribute to the definition, development, market the global Digital Workplace (Service) Strategy & IT Infrastructure Vision Show less - Direct a team (30+ FTE, 20+ external) and managing budget to provide 24x7 support and implementation of Collaborative Services in EMEA which include messaging (email), instant messaging (Lync), audio/video conferencing, telephony voice, video, smartphone/tablet and mobile activities according to established SLA/SLO/OLA’s.- Manage and/or support the project delivery of business and projects that require Collaborative services- Implement, deploy and operate global processes and tools.- Harmonize and expand Collaborative services across all sites and countries in EMEA. - Define and maintain SOPs and quality standards.- Migration program to SIP/IP using Lync Enterprise Voice for EMEA user base (45.000+ users) Show less - Act as single point of contact (SPOC)/Business Partner for Regional Service Delivery organization on IT demand matters- Responsible for strategic design of RSD EMEA, part of the RSD EMEA Leadership team- Manages, understands and evaluate IT demand requests for Global Infrastructure Services Regional Service Delivery- Manage the prioritization process of the demands an determine the needs to the RSD capacities- Responsible to coordinate and identify required resources and activities- Provide, implement and maintain framework to assess and manage delivery capacity- Advice and counsel on architecture and design proposals and process implementation- Monitor project/program status and ensure compliancy with agreed timelines and budget- Manage, maintain and improve processes for demand intakes, prioritization and governance- Evaluate, monitor and improve the performance and competitiveness of IS services- Owner of processes and tools to define Demand Management strategies Show less

  • Head of IT Infrastructure - Video Services

    Oct 2016 - Nov 2019

  • Head of EMEA IT Infrastructure - Collaborative Services

    Oct 2013 - Sept 2016

  • Head of IT Demand Management, Regional Service Delivery EMEA

    Oct 2012 - Sept 2013
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  KPN

  Dec 2019 - now

  - Leading a team of professionals to achieve the best (Digital) User Experience of HR processes, with a secure and compliant manner, achieving the best Data Quality, reporting to VP HR Digital- Creating KPN's yearly HR Digital roadmap, setting priorities and executing in a Agile manner as Business DevOps team with IT- Accountable/Responsilbe for the execution of the Digital roadmap programs including Budget- Implement and improve the Click-Call-Face strategy and HR ServiceModel (Zelfservice-Hulp-Advies) Show less - Lead HR stream in the multi-year (2019-2023) Transformation program @ KPN (BRIDGE), simplifying processes and implementing Oracle Cloud (Oracle HCM) across 12000+ employees- First point of contact for new IT initiatives, IT projects and requirements within and to internal customers - Accountable for, guard and execute the IT roadmap within the Digital & Analytics roadmap - Develop and implement IT Policy & Procedures realizing company HR goals in line with business plan, budget and IT programs- Accountable for IT improvement projects within the current IT landscape of Infra and Process- Providing strategic advise on IT Operational items to the corporate HR Leadership• Manage vendor RFP For Payroll and HR business process outsourcing and vendor assessment for HCM Cloud solution (Oracle vs SAP); Coordinate and support the executive decision making process. - Program management of HR as part of the BRIDGE KPN program (2019-2023), transforming to a fit-to- standard Oracle Cloud, enabling employee and manager self service for HR processes around Compensation, Recruitment, Onboarding, Absence, Time, Expenses and Performance. At the top of the program, the team consisted of 35-40 core members (proces management, configuration engineers, testers and change management.- Stream lead HCM representative within the overall KPN BRIDGE program, managing cross functional topics with other streams such as Finance, Supply Chain, Procurement and Projects.- Responsible for establishing the quarterly and yearly HR IT Roadmap in collaboration with HR Business and HR Journeys (HR Policies)- Setting up and Responsible for the HR IT Incident and Change management.- Stabilizing Implemented processes and improve.- interim VP HR Digital Technology & Analytics role (March 2022 – Aug 2022); part of HR Leadership Show less

  • Lead HR Digital

    May 2023 - now

  • IT Demand & Program Lead

    Dec 2019 - Apr 2023