Francis Ma

Experience

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  York University

  Jul 2002 - Aug 2003

  Enquiries Assistant

  • Processed payments, released OSAP documents and answered student enquiries over the counter and via a meridian telephone pertaining to students’ financial matters.• Performed multiple tasks by using numerous university operating programs to satisfy the requirements of the position and serve the student quickly and efficiently.• Communicated with all members of the office including senior management on a regular basis.• Interpreted and presented the universities policies on matters pertaining to student confidentiality and financial responsibility clearly and accurately. Show less

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  Japan Exchange and Teaching Program(me) (JET)

  Aug 2003 - Jul 2004

  ALT- Alternate Language Teacher (English)

  English teaching assistant and Canadian cultural ambassador stationed at Matsudai High School - Town of Mastudai, Niigata, Japan and Matsunoyama High School - Town of Matsunoyama, Niigata, Japan.• Assisted 12 Japanese teachers of English in three different high schools.• Promoted internationalization through foreign language education and cultural activities.• Designed effective lesson plans in conjunction with JTE’s that presented English in an easy, useful and enjoyable manner.

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  University of Toronto

  Apr 2005 - Aug 2005

  Admissions and Awards Clerk

  • Demonstrated excellent customer service by pre-screening students to determine their needs• Managed and maintained office resource centre by replenishing brochures and supplies.• Assessed document requirements and processed payments for Comparative Education Services Group.

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  University of Toronto

  Jun 2006 - Jul 2007

  Awards Payment Coordinator

  • Coordinated and entered award payments in the Awards Information System and the Financial Information System in an appropriate and timely manner. • Maintained all payment records, files and computer records.• Produced award letters for successful and unsuccessful candidates. • Acted as a liaison person to divisional awards staff to facilitate payments and resolve account and payment issues. • Counseled students with respect to scholarships and grants.

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  OOCL Canada Inc

  Aug 2007 - May 2014

  • Supported the Regional Operations Manager by supervising a team of four people, ensuring equipment was managed and coordinated to meet current and forecasted requirements within Eastern Canada; in addition to annually established SMART goals.• Negotiated rates and service plans with and assigned traffic lanes to vendors to ensure that customer expectations were met in a measured and cost effective manner.• Established service level commitments and expectations with vendors and mediated disputes and service constraints.• Supported the Terminal Operations Manager by working directly with the Montreal Gateway Terminals, vessels and Trade and Traffic departments to ensure vessels arrived, discharged/loaded and departed on schedule. • Supported the Terminal and Driver Manager of our in-house trucker by assisting them with dispatching, coordinating pickup and delivery with customers and worked with customs brokers and freight forwarders to ensure all shipments were customs cleared and fully released by OOCL. Show less

  • Operations Supervisor

    Jul 2012 - May 2014

  • Import Customer Service - Port Co ordinator

    Jul 2010 - Jun 2012

  • Export Customer Service Rep

    Aug 2007 - Jun 2010
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  CN

  May 2014 - May 2020

  • Procured and maintained a supply of empty steamship line units for utilization in CN Domestic Repositioning Program. • Coordinated with steamship lines, terminals, and network operations to balance inventory and steady flow of empty containers back to Ports of Vancouver, Prince Rupert, Montreal, Halifax and New Orleans. • Evaluated and coordinated the logistical task requirements associated with the handling of intermodal shipments for international customers. • Worked directly with various ports and CN terminals to facilitate expedited movement of traffic. • Managed customer priorities on various traffic flows and worked with Operations to develop plans to adapt.• Proactively managed exceptions and developed cost effective recovery plans to minimize traffic disruptions. Show less

  • Agent Optional Services

    Jul 2017 - May 2020

  • Traffic Coordinator

    May 2014 - Jul 2017
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  Oceanex Inc.

  Nov 2020 - now

  Inside Sales Representative

  - Provides sales support to the Director of Sales, Corporate Account Managers and Account Managers by working as a secondary contact for key customers, supporting the manager's response to customer inquiries for rates, RFPs and bids, invoicing and service related issues.