Anirban Basu

Experience

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  Wipro

  May 2005 - Nov 2007

  Senior Associate

  • Analytical Skills, Interpersonal, Training & Leadership, Ability to comprehend, BPO Sales, Retention, Collection & Marketing Strategies, Training & Development,• People Orientation Skills, Multitasking Prioritize & worked under pressure, problem solving skills, time management.• Multitask, prioritize, and manage time effectively• Delivery of Training Programs, CRM, e commerce & Content Management., MS Excel.

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  Woodlands Hospital

  Dec 2007 - Apr 2011

  Senior Front Desk Advisor & GRE

  Handling Queries, Billing and Assisting In Regards to Cashless Benefits and Billing queries.1. RECEIVING INTERNAL CALLSWishing the caller in a pleasant and helpful mannerConnecting to the various departments of the hospital to numbers and extensions.Giving information about:-a) Doctors numbersb) Ambulance numbersc) Hospital numbersd) Surfing the net for various institutes, hotels, hospitals numbers.e) Informing various departments about meetings, appointments and trainingsf) Maintaining various on-call lists of doctors and other departmentsg) Informing OP GREs roster, and other communication about and within the hospitalh) Carrying out announcements2. RECEIVING EXTERNAL CALLSWishing the caller in a pleasant and helpful mannerPatiently listening to patient queries, vendors and other corporate calls so as to understand which department to connect to.Customer Care- providing information about the hospitals facilities, if the respective department is unable to receive the call.Giving road direction about the hospitals location and address to new potential patients.3. UPDATION OF SOFT AND HARD BOARDSoft Board-a) Putting up latest notice from different departments of the hospital (e.g., non availability of doctors, etc.,)b) Maintaining on call roster of Manager on Duty, A.C. plant, technicians, anesthesiologists, on call doctors and other hospital related circulars. (e.g., changes of numbers, advertisements and events related to the hospital, packages etc.Hard Board-a) Updating clinical extension numbersb) Top management important numbersc) Doctors room extensions.d) Secretary numbers and on call numbers.4. MAINTAINING :-Various filesNote booksUpdating listsNames of staff of the different departments of the hospitalHandover Copy5. DURING NIGHT SHIFTS :- Maintain the transport department:-a) Recording patient movementb) Instructing transport & housekeeping to various departments as required. Show less

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  OnProcess Technology

  May 2011 - Jun 2012

  Senior Logistics Support Executive

  Appointed as Senior Logistics Service Executive for tracking shipments and resolve delivery issues. Work closely with Production Supervisor, Shipping Operations. Managing Service Level Agreements -Creating Dispatch Orders -As a managed services provider specializing in post-sales supply chain services and providing back-office support services such as managing dispatch, track and trace, collecting proof-of-delivery, invoice management, auditing and carrier onboarding -Presentation & engagement -Team with channel partners to build pipeline & close deals,PROCESSES/CAMPAIGN'S : AUSTRALIAN TELECOM NAMELY : Ourtel Telecom, Telco Blue, Gazal Telecom, NBT (Next Business Telecom), Neighbourhood Energy (Australian Energy & Utility Process) Show less

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  VAP Technology

  Nov 2012 - Jan 2019

  Senior Business Development Analyst

  Handling International Business Clients from APAC-Australia for fixing up appointments and educated the needs of GLL and SEO for business benefits.Leading the entire team of Outbound salesClosing DealsTo build data for a category that would be used by the consultingteam, perform primary and secondary research to acquire reliableindustry facts and knowledge.In accordance to the research objectives , target the market to be covered and identify the target group for collecting primary data.Responsible For Online Bidding on portals like Elance, Odesk, Freelancer, Guru,etc. Gathering Sales Intelligence, handling objections. Appointment Setting, Sending Emails To Prospects calling them to identify opportunities. Presentation skills and ability to handle objections. B2B Lead generation and sales prospecting across the International market.Taking care of up-selling & cross-selling Perform/handle outbound or inbound customer and/or client communications Advise customers on behalf of VAP Technology’s clients Interact with customers via various methods of communication The primary responsibility of this position is to ensure effective fulfillment of products from Customer Order to Remittance and that the business meets customer promises in terms of On Time Shipment, Product Availability & Inventory Optimization. Show less

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  Bright

  Jan 2019 - now

  Documenting test cases for Accounting Software. Retesting them and exploring the area for bug identification, areas for improvement. Performance test on Lambda. Coordinating with QA Lead on the analysis and scheduling task on JIRA. Skills: Jira · Manual Testing · Test Automation · Test Planning · Test Cases · User Acceptance Testing · Regression Testing · System Testing · Test Strategy · Software Testing · Test Equipment · Functional Testing · Usability Testing · Test Execution · White Box Testing · Black Box Testing. UI/UX testing Show less Working on Zendesk/Freshdesk tickets, handling escalations on support queries. Ticket replies, training and coaching. Client Interaction. Approve, manage, and lead training for team members. Provide assistance/support to other areas of the business. Manage call and email escalation Provide accurate Customer feedback regarding products and services. Provide training and development of direct reporting staff with coaching to improve performance and to assist in their own development. Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing. Work with quality management team to drive continuous improvement in the email support process. Responsible for ensuring that phone, email, and chat responses to customer inquiries are accurate, complete, and timely and that team deliverables are achieved within required timeframe. Manage all day-to-day aspects and activities for the department, including planning, coordinating staff training, managing performance to meet service level agreements, staffing decisions, and assessing performance. Establish, track and report on metrics, key performance indicators for individual and group performance, and project status. Performance Management (expectations, roles, standards, monitoring, coaching, feedback, scorecard) Staff Development / Training / Knowledge Mgmt. People Processes (rewards, recognition, retention, hiring) Organization Change Management / Organization Development Technical Competencies, Educational, and Work Experience Requirements Technical/Professional/Functional Competencies (Only fill in the boxes below that apply. Fully describe the specific technical/functional knowledge/skills and abilities needed and then indicate Critical, Required, or Preferred ). Basic Design fundamentals. Developing training modules, multimedia visual aids, and other educational materials. TNA, Shrinkage, TNI, TTT. Skills: Technical Support Web Chat Show less

  • Software Test Engineer

    Sept 2022 - now

  • Support Lead

    Jan 2019 - Aug 2022
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  Bright

  -

  Software Test Engineer