Nick Caygill

Experience

• 

  Bowskills International Recruitment

  Jan 2004 - Jan 2008

  Various

  • Undertook temporary positions in various companies, including Edexcel, Morrison’s stores and GreenCore, promoting high level of customer service.

• 

  PC World

  Mar 2004 - Feb 2005

  1st Line Support

  • Dealing with customer's technical issues within the store.• Installing hardware and fixing software issues.• Configuring firewalls and anti-virus software• Providing advice to customers regarding upgrades and purchases.• Maintaining a high level of customer service at all times. • Escalating queries to 2nd and 3rd Line Technical Support where appropriate.

• 

  Wilko

  Jun 2006 - Aug 2006

  Operations Assistant

  • Collecting and organising stock to be further distributed.

• 

  Oxfam

  Oct 2009 - Feb 2015

  Manager

  Working as part of a diverse team in a managerial capacity to maximise sales across multiple sites, achieved by• Excellent customer service skills.• Product knowledge.• Training volunteers.• General I.T maintenance including networks.• Adhering to procedures. • Problem solving.• Auditing.• And the everyday tasks of running a successful retail shop including cash handling, banking, merchandising, stock control, pricing and administrative tasks.

• 

  Probado Ltd

  Feb 2015 - Jul 2017

  IT Support Engineer
• 

  Xalient

  Jul 2017 - Jun 2019

  Network Engineer
• 

  Northern

  Aug 2019 - Oct 2021

  IS network administrator
• 

  SDWAN Solutions

  Oct 2021 - now

  Technical Solutions Consultant