Hari Karthikeyan

Experience

• 

  IDBI Bank

  Oct 2009 - Jul 2015

  Sales Executive

  • On contract to IDBI Bank.• Handled all activities related to Merchant Business and prepaid cards.• Investigating the genuinity of card transactions.• Made sale contracts and reports. Processed orders and made delivery arrangements.• Co-ordinating with the service centre in solving merchant complaints.

• 

  Axis Bank

  Aug 2015 - Jan 2020

  Assistant Manager

  Corporate Salary Officer• Responsible for creating new corporate labels, opening salary accounts and cross sell various products of the bank.• Assisted in developing marketing strategies, maintaining corporate relations and conducted training classes to corporate clients.• Managing customer centric operations, forwarding customer instructions to the concerned department and ensuring customer satisfaction by achieving results in minimum TAT• Managing the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.• Leading, mentoring and monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual and group targets. Show less

• 

  HDFC Bank

  Feb 2020 - Dec 2022

  Deputy Manager

  Personal Banker• Managing the benchmark number of customers in the portfolio, ensure growth of portfolio total value. Maximizing the CTG/ IPH of portfolio management assigned.• Acquiring, Enhancing, Deepening and Retaining the relationships.• Utilizing the sales resources for optimal sales support.• Ensuring quality customer service is delivered, Disseminating required product information• Recording complaints as per the specified process and resolving them within the stipulated TAT.• Daily updating of registers, updating of LTR, deliverables and ensuring all other related operations is as per prescribed process.• Reviewing the batch journal reports daily. Show less

• 

  ICICI Bank

  Dec 2022 - May 2023

  Manager

  NRI Relationship Manager• Maintain and deepen the relationships with the NRI customers• Providing financial solutions to meet the requirements of the NRI customers and ensure value added customer service.• Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India.• Cross-sell products and services to both new as well as existing customers as per their lifestyle, risk profiling and requirements.• Ensure compliance as per the bank requirements.• Assist and train the branches on NR product and processes.• Handling all service requests, resolution of customer queries & complaints. Show less