Ryan Boda

Experience

• 

  Andover Country Club (Pro Shop)

  Apr 2002 - Nov 2012

  Attendant

  - Balanced all attendant responsibilities at this private country club. - Assessed monthly inventory and sales.- Developed member hospitality and relations.- Event coordination including asset creation, and supervised outside staff. - Consulted their existing Web 2.0 presence, including the development of a mobile app.

• 

  Harmonix Music Systems

  May 2009 - May 2009

  Play Tester

  Selected to be an initial play-tester for “The Beatles: Rock Band” video game. Initially provided feedback on a brief demo while in very early development. Then, in the later stages, evaluated the whole game for bass guitar to assess playability, accuracy, and realism.

• 

  MediaMation

  Mar 2013 - May 2015

  Technical Project Manager

  - In-house PM for projects ranging from controlled fountains to turn key 4D cinemas.- Managed multiple projects at a time with budgets ranging from $15k to $1mil.- Directed onsite installations, coordinating local electrical, plumbing, interior design, and general contracting teams to install a new location on time and under budget.- Product manager for R&D projects, including the collaboration of a patent for Systems and methods for fluid delivery in seat systems. This is now our standard product with 10,000 operating worldwide.- Resolved last minute, critical, issues through drop - and - go international travel. Show less

• 

  MediaMation, Inc.

  May 2015 - Mar 2019

  Customer Service Support Manager

  - With 300+ locations, spanning 4 continents, I created a robust customer support department and ticketing system to sell and maintain service contracts.- First point of contact for the clients technical issues.- Lead national and international training sessions for clients and employees.- Created Knowledge Base and Training assets including flowcharts, training videos, and certification programs.- Provide business analysis by monitoring failure rates to identify trends and suggest product revisions to eliminate the issues; to improve manufacturing and product development.- Remote technical support using programs such as LogMeIn and Teamviewer to resolve maximize customer satisfaction without needing their involvement. Show less

• 

  CommLink Integration

  Jan 2020 - now

  - Managed the PMO, Production, and Support department to maintain an average of 60 simultaneous projects. These projects range from single day to multi year projects using both predictive and agile tracks.- Using methodologies from, Lean Six Sigma, and Traction (Eos) I maintained and evaluated long term operation strategies for each depart as well as the total business. - After a multi year project of structuring internal databases, I started multiple projects for better reporting to make our business more measurable and actionable from sales and product trends to detailed project and time tracking.- Carried out employee onboarding, off boarding and training employees using company services such as Google Workspace, Smartsheet, Salesforce, and QuickBooks.- Evaluated, implemented, and now maintain our MDM for employee Apple devices using Jamf.- Customer facing project management for key partners. Show less - Utilizing the power of Lean and Agile methodologies, I spearhead the program development of long-term processes with each department (sales, finance, procurement, and operations). These processes focused on scalable growth, keeping in mind limited resources. My duties included the facilitation of the meetings, developments of SOP based on manager feedback, as well as create all flow charts and accompanying documentation.- Streamlined internal services by reducing manual data entry and automating tasks. Maintained key databases for product, procurement, and payroll functions in Salesforce, Quickbooks, and Google Drive at from the conceptual to execution level . This allowed for decentralized admin processea across sales, engineering, and project management; which allowed for no dedicated administrative staff WHILE maintaining necessary data integrity.- Maintained employee training on all company processes and tools. Show less

  • Director of Operations

    Jan 2023 - now

  • Senior Program Manager

    Jan 2022 - Jan 2023

  • Project Manager

    Jan 2020 - Jan 2022