Peter O'Ryan

Experience

• 

  CaptionCall

  Feb 2013 - Oct 2020

  Team Lead Supervisor

  • Lead a team, develop agents, and teach protocol and procedures while encouraging growth and adjustment to changes. • Complete monthly quality assurance checks and tests on agent’s work and provide specific constructive feedback. • Keep track of and submitted accurate detailed weekly/monthly reports about tests, checks, attendance, and login/adherence requirements. • Lead meetings both onsite and via Microsoft Teams both for team growth and corrective action procedures. • Troubleshoot and fix common issues and errors that arise with company equipment both onsite and remotely. Show less

• 

  Vasion

  Oct 2020 - now

  • Technical Writer

    Jun 2022 - now

  • Product Support Engineer

    Oct 2020 - Jun 2022